Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.POSITION OVERVIEWThe lead software engineer for the CRM (Salesforce) works with various business partners, project managers, functional analysts, system analysts, developers, quality assurance and production support teams to deliver on various initiatives supporting various CRM functions. This will include translating business requirements into solutions, writing detailed requirements, creating detailed design, implementing the same, and providing production and operational support (including basic system support, troubleshooting, configuration, development, general operations and maintenance of the various solutions). Typical engagements are a combination of sales transformation, service transformation, marketing transformation, analytics, force platform-based innovation and development, change management, production support and training.ESSENTIAL DUTIES AND RESPONSIBILITIES* Demonstrates thought leader-level knowledge with, and/or a proven record of success directing efforts in assisting employers on the performance improvement of their Sales, Service and Marketing organizations, emphasizing the following areas:* Leads requirements gathering sessions, proactively drawing out requirements from stakeholders.* Performs gap analysis to identify opportunities for process improvement or management control of work flow.* Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation with the customer and shared with project stakeholders.* Communicate CRM and Salesforce.com configuration and management best practices to business stakeholders.* Creates workflow diagrams to document current and future business environment.* Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.* Communicates in written, oral, and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.* Forms productive relationships with internal customers by listening, clarifying, and responding effectively.* Assists the business in defining scope and priorities for system initiatives (new projects and ongoing maintenance)* Configure, manage, and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within CRM applications.* Establish and implement change control and best practices with regards to CRM system maintenance, configuration, development, testing, data integrity, etc. as it relates to the sales organization.* Collaborate with Business Operations, Sales, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.* Manage and lead the roll out of new CRM applications. Develop and implement and coordinate field training for end-users. Create and maintain all training materials and guides for processes related to CRM business applications.* Assist field with new user set up including user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).* Lead cross-functional teams to implement new applications, technology currency as part of APM/TPP decisions and provide ongoing maintenance for those systems supporting various Business Units.* Lead and manage the portfolio of work for various business units* Work across the GBS organizations including teams responsible for requirements, project and program management, solution architecture, quality assurance, infrastructure and production support* Develop, maintain and continuously improve the metrics, SLAs of the environments in which our systems have been deployed* Develop and implement mentoring, training, coaching, performance feedback, regular evaluation for associates of the requirements team members* Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Enterprise Social platforms, designing and developing platform-based applications that meet client business needs;* Leveraging acumen to understand underlying client business problems, while developing and delivering Salesforce technology-enabled solutions that addresses the identified issues. This includes understanding the sales, service and marketing functions within the organization and how the technology will help streamline organizational needs;* Performing as a team leader, supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;* Coaching staff including providing timely meaningful written and verbal feedback; - Conducting industry, market, competitive and value chain analysis. Driving strategic change into client organization.* Lead and manage continuous improvement planning deliverables* Ensure that solutions are being delivered are per standards of availability, scalability and security point of view and that are done on time with highest quality* Ensure that standards and guidelines are created for all aspects of systems requirements* Ensure that all delivery artifacts are reviewed and are according to the standards and guidelines* Ensure that SLAs are being met for services. Provide support and maintenance for the services being offered to the business and the environments in which they are offered* Work with hardware, software and services vendors* Maintain comprehensive knowledge of industry standards, methodologies, processes and best practices* Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative. Communicate Wolters Kluwer competitive advantage to customers in a compelling articulate manner in speech, writing and formal presentation.Job Qualifications* Required: Bachelor's Degree in computer science or related field.* Preferred: Master's Degree in Computer Science or MBA* Certification(s) Preferred: Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant* Experience: Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in a global technology firm with Minimum 10+ years broad Information Technology experience in:* Experience in working with Systems Requirements, Project and Program Management, Systems Design and Delivery, Quality Assurance, and Infrastructure* Deep functional or technical expertise in applications on the Salesforce platform -- Sales Cloud, Service Cloud, Exact Target Marketing Cloud, Veeva, Cloudsense, Callidus Cloud, Apttus, Pros, Zuora* Demonstrated management, leadership and interpersonal skills and experience* Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (functional lead).* Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.* Excellent verbal and written communication skills and experience* Demonstrated experience in mentoring, training, coaching, performance feedback, regular evaluation* Demonstrated analytical and problem-solving skills* Demonstrated project management and planning skills and experience with strong understanding of project life cycle methodology and procedures* Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations* Demonstrated experience in working with various geographically diverse associates and vendor partners* Demonstrated budget management, tracking and forecasting skills and experience* Demonstrated on-time and on-budget system delivery skills and experience* Strong knowledge of organization policies and procedures* Demonstrated knowledge of systems and application technologies and architecture* Demonstrated experience in creating and maintaining business continuity including disaster recovery, and failover plans.* Demonstrated experience in using combination of Toolsets (that includes any of JIRA, SVN/TFS, Rational UML etc.) to deliver systems.* Demonstrated experience in creating, maintaining and improving processes, metrics, SLA's for the various interfaces, systems, uptime etc.* Minimum of 5+ years' experience in creating Salesforce.com technical requirements, involving configuration setup Strong knowledge of Salesforce.com functional and technical best practices and methodologies.* Implementing system applications, software configurations, and XML or other related coding in the following CRM technological product suites: Salesforce.com, Marketo, Eloqua or other SaaS and On-Premise ERP;* Demonstrated experience in working with batch interfaces, schedulers with dependencies etc.* Leading teams to generate a vision, establish direction, motivate members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;* Leveraging Business transformation skills with a track record of successful change enablement with quantifiable results;* Utilizing analytical skills with the ability to translate complex problems into simple and actionab Associated topics: backend, back end, c c++, c++, develop, devops, java, php, sdet, software programmer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.