• Whittier Street Health Centre
  • $108,380.00 -167,060.00/year*
  • North Attleboro, MA
  • Executive Management
  • Full-Time
  • 130 E Washington St

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The Medical Director of Primary Care reports directly to the President and Chief Executive Officer. The Medical Director of Primary Care serves as the internal medical leader working collaboratively with senior management on matters concerning medical practice of all primary care programs and professional relationships. The Medical Director of Primary Care directs the clinical functions of the Lead medical staff in all primary care clinics, Urgent Care, Specialty Clinics, HIV and LGBT services, Pediatrics, OB/GYN, Eye Care, Quality Improvements and Quality Assurance to include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve. The incumbent is also responsible for working with the Lead medical physicians on quality assurance in these areas. Supervises the Director of Adult and Urgent Care Services, Lead Physician ?? Pediatrics, Lead Physician- Ob/Gyn, Lead Physician for Eye Care Services, Director of Nursing, Director of Infectious Diseases and Special Populations, and Specialists Physicians. This position is 60% clinical and 40% administrative. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed ORGANIZATIONAL COMMITMENTS: As an organization, we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Directs the clinical functions of the Lead medical staff in Adult Medicine (Internal Medicine and Family Medicine), Urgent Care, Ob/Gyn, Eye Care, and Pediatrics departments. Also responsible for managing the Urgent Care, HIV and LGBT services, Quality Improvement and Quality Assurance and Specialty Medical Clinics. Responsibilities include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve. Oversees the quality assurance function in these clinical areas, NCQA standards and Joint Commission standards. Works with the President and CEO, Chief Financial Officer and Senior Managers to develop fiscal parameters including: medical staff utilization, productivity and managed care panel size and effect any necessary change to meet the financial directives of the organization. Works with the President and CEO, Development staff and Senior Managers on new business opportunities, grant funding programs and proposals. Establishes and implements clinical standards of care and policies and procedures consistent with organizational goals and sound medical practice. Ensures compliance amongst providers for adherence. Develops, in collaboration with Senior Managers and Quality Assurance team on disease management protocols to ensure consistent and effective delivery of superior quality health care to those we serve and that the Center serves as a Patient Centered Medical Home. Analyzes and evaluates the functioning of the Medical Providers relating to aspects of clinical practice and care. Conducts yearly performance reviews incorporating developmental goals and improvement plan, as necessary, for all direct reports. Assumes responsibility, in collaboration with Senior Management, for the organization and development of new medical services and clinical programs for the Health Center including the establishment of multi-disciplinary team approaches to the diagnosis and treatment of clinical presentations. Works with senior management and the Quality Assurance team to implement Joint Commission accreditation standards for Ambulatory, Behavioral Health and Laboratory Services. Develop and implement appropriate medical/practice of care guidelines to meet these standards. Participate in various teams/projects to ensure compliance in this area, as requested. Participates in all major long range planning activities of Whittier Street Health Center. Working with direct reports, establishes and maintains an ongoing provider program to orient, evaluate and appraise new physicians and mid-level providers. Meet at least quarterly with all associates. Imposes disciplinary actions upon medical staff members as determined within senior leadership or within the independent latitudes and discretion afforded by senior leadership. Participates in Quality assurance programs including the Center??s health equity program (Boston Health Equity Plan) and ensures full compliance with all clinical aspects including Joint Commission Accreditation. Serves as a Co-Chair of the Quality Assurance Committee. Monitors provider compliance with medical record completion policies and HCFA Evaluation and Management Documentation Guidelines. Invokes disciplinary measures as necessary. Works collaboratively with the Director of Human Resources on the annual updating of all medical staff files and credentialing activities, assuring their completeness and timeliness of information contained therein. Reports regularly to the President & Chief Executive Officer on the activities of the medical staff and the performance of its various components, including the formation of recommendations for appropriate actions to ensure the activities of the medical staff are in conformance with the mission, vision and goals of the organization. Intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns. Works with administrative staff to promote professional relationships among physicians, patients and staff. Approves all physician/provider recruiting activities for the Health Center, in concert with senior leadership and department leaders. Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the practice of medicine and patient care. Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine. Serves as a resource to the medical staff in related matters. Serves as the clinical expert to administrative staff in risk management programs. Review all potential medical liability claims generated against the Health Center. Works with the Chief Financial Officer and Patient Access team to monitor provider scheduling habits and effects change necessary to accommodate patient accessibility. Makes recommendations to senior leadership on staffing policies and works with the various departments to assure compliance. Participates in professional development activities and maintain professional licenses and affiliations. Works with the Director of Human Resources to establish and maintain a physician orientation manual. Performs other duties as requested by the President and CEO, including ad hoc management of problems related to the practice of medicine and patient care. Required Experience/Abilities/Competencies: At least ten years of experience as an Internist or Family Medicine physician. Extensive medical administration experience, preferably from holding senior positions of responsibility at the community health center or large group practice level. Strong knowledge of organizational policies, procedures and systems. Strong public health background and interest. Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care. Strong knowledge of patient centered medical home models and improvement models. Knowledge of federal and state regulatory statues for compliance in the health care environment (i.e., Massachusetts Board of Registration in Medicine, etc.). Positive leadership qualities including the ability to secure the cooperation of others in the pursuit of common objectives. Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives. Knowledge of budget preparation and interpretation of financial reports and statements. Expertise in planning, organizing, delegating, and supervising. Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives. Expertise in the development of disease management protocols and the application of such protocols into the larger environment. Knowledge of EMR and applications. Skill in effective problem solving. Strong communication skills. Licensure/Certification/Education/Training: Medical degree with appropriate residency training. Master??s Degree in Public Health preferred. Board certification or eligibility with expected certification required. Graduate level courses in public health, health administration and business administration strongly preferred. . The Nurse Practitioner reports directly to the Director of Adult Medicine. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: This position requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Requires exposure to communicable disease and bodily fluids. ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries Performs complete physical exams and records findings Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed. Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention Administers medications and injections. Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development. Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs. Instructs patient and family regarding medications and treatment instructions. Provides patient education. Maintains and reviews patients?? records, charts, and other pertinent information. Provides telephone consultation, follow-up phone calls, and triage patient telephone calls. Manages medical and surgical emergencies. Monitors and provides continuity of care between physician visits. Maintains the strictest confidentiality. Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Performs other duties as requested Required Experience/Abilities/Competencies: At least three years of professional nursing experience in a primary care group practice/community health center setting required. Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care. Knowledge of organizational policies, regulations and procedures to administer patient care. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care. Skill in taking medical history to assess medical condition and interpret findings. Skill in preparing and maintaining records, writing reports, and responding to correspondence. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. The Nurse Midwife reports directly to the Lead Provider in OBGYN. The Nurse Midwife provides medical care treatment to OBGYN patients. Performs gynecological exams and gynecological office procedures and instructs patients in prenatal and postnatal health practices and infant care. The Nurse Midwife works closely with other medical practice staff and participates in vacation and illness coverage. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Participates in initial examination of obstetrical patients and is assigned responsibility for care, treatment, and delivery of patient. No labor and deliveries; outpatient prenatal and gyn only. Examines patient during pregnancy, utilizing physical findings, laboratory test results, and patient??s statements to evaluate condition and ensure that patient??s progress is normal. Lead Centering Pregnancy group visits for pre-natal patients. Discusses case with Obstetrician to assure observation of specified practices. Instructs patient in diet and prenatal health practices. Proficiency in gynecological office procedures. Performs postpartum examinations and treatments to ensure that patient and infant are responding normally. Proficiency in gynecological exams and pap smears. Proficiency in family planning and menopause issues. Stays with patient during labor to reassure patient and to administer medication. Delivers infant and performs postpartum examinations and treatments to ensure that patient and infant are responding normally. When deviations from standard are encountered during pregnancy or delivery, administers stipulated emergency measures, and arranges for immediate contact of Obstetrician. Visits patient during postpartum period in hospital and at home to instruct patient in care of self and infant and examine patient. Maintains records of cases for inclusion in the medical records electronic files. Conducts classes for groups of patients and families to provide information concerning pregnancy, childbirth, and family orientation. Performs other duties as requested. REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES: A minimum of two (2) years experience as nurse in obstetrics and A minimum of two (2) years as a practicing midwife with demonstrated clinical competencies Knowledge of professional nursing theory, clinical practice standards, normal maternal/fetal growth and development, and requirements of nurse midwifery practice. Ability to independently seek out resources and solve complex problems. Ability to process and prioritize information, perform health assessments, treatment and follow-up. Ability to record activities, document assessments and interventions; prepare reports and presentations. Ability to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. The Nurse Practitioner reports directly to the Director of Adult Medicine. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: This position requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Requires exposure to communicable disease and bodily fluids. ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries Performs complete physical exams and records findings Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed. Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention Administers medications and injections. Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development. Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs. Instructs patient and family regarding medications and treatment instructions. Provides patient education. Maintains and reviews patients?? records, charts, and other pertinent information. Provides telephone consultation, follow-up phone calls, and triage patient telephone calls. Manages medical and surgical emergencies. Monitors and provides continuity of care between physician visits. Maintains the strictest confidentiality. Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Performs other duties as requested Required Experience/Abilities/Competencies: At least three years of professional nursing experience in a primary care group practice/community health center setting required. Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care. Knowledge of organizational policies, regulations and procedures to administer patient care. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care. Skill in taking medical history to assess medical condition and interpret findings. Skill in preparing and maintaining records, writing reports, and responding to correspondence. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. This position reports directly to Director of Wellness Initiatives. The Registered Dietitian conducts one-on-one patient visits to improve overall medical nutrition therapy. Also this position supports the Center??s diabetes clinic, medical group visits and Center-based and offsite support groups. The Registered Dietitian provides nutrition education to all Whittier patients in the health disparities collaborative including, but not limited to, diabetes, obesity, cardiovascular, cancer, and depression. This position performs collection and documentation of anthropometrics, dietary assessments and nutritional risk assignments and assignment of food package prescriptions. The Registered Dietitian conducts in-services and cooking demonstrations. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: This position requires lifting of office supplies, ability to stand while conducting health fairs, in-services, cooking demonstrations. This position requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Conducts one-on-one patient visits to improve overall medical nutrition therapy. Generates an obesity initiative within the diabetes collaborative (individual and group efforts) that can be spread to all patients at the health center. Provides nutrition counseling within the weekly diabetes clinic and bi-monthly diabetes group medical visits and to patients in all of the Center-wide health disparities collaborative. Creates, through collaboration with outside sources a cultural and literacy-sensitive meal/food selection library of written materials. Participates as key member of the diabetes work team, expanding Whittier??s multi-disciplinary team approach to improving diabetes care. Participates in planning, development and evaluation of educational materials and group nutrition education sessions. Communicates with health care community on issues pertaining to participant needs. Participates in nutrition in-services, department policy-making, staff meetings, and outreach nutrition activities in the community. Participates in community education and health fairs. Provides patient care that is compassionate, appropriate, and effective for the treatment of health problems and the promotion of health. Demonstrates knowledge about established and evolving biomedical, clinical, and cognate sciences and the application of this knowledge to patient care. Investigate and evaluate his/her patient care, appraise and assimilate scientific evidence, and improve his/her patient care practices. Demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their patients?? families, and professional associates. Demonstrate an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value. Choses appropriate diagnostics tests and addresses abnormal results of diagnostic tests. Makes appropriate diagnoses and choses appropriate treatments. Appropriately completes medical record documentation in a timely fashion, including PMH, family history, and social history. Practices acupuncture based upon traditional oriental medical theories to improve and maintain health through the stimulation to acupuncture points and channels. ESSENTIAL FUNCTIONS: Provides assessment, diagnoses and treatment according to traditional oriental medical methods. Obtains pertinent history, performs appropriate physical assessment and diagnosis. Develops and implements acupuncture treatment plan with short and long term goals based on approved standards of care. Provides evidence based acupuncture and acupressure treatments according to plan. Consults with the Adult Medicine team and other providers to ensure prescribed treatment plan is compatible with recommendations from other team members. Provides ongoing communication with the patient??s referring physician and other health care providers to ensure continuity of care. Evaluates the effectiveness of the care plan; counsels patient in meeting established goals. Meets assessed needs and ensures short and long term goals are met. Plans follow up care as needed. Documents patients?? records in an accurate and timely manner. Documents acupuncture visits and records pertinent data in online medical record in accordance with Whittier Health Center. Completes all relevant paperwork; submits forms and reports in a timely manner The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed. The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time. Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids. ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as a Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center Provides professional nursing care for the well being of patients. Takes patient??s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions. Initiates prescription medication refills and reconciles medication lists for improved care coordination Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care. Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request. Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy. Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required. Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly. Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals May assume Charge Nurse Responsibilities as required. Plans and integrates care for people with chronic diseases Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others Assists in leading and managing BHEP Task Force Levels II & III Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks Leads patient group visits, as scheduled Attends morning huddles Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse Delegates tasks to the LPN and medical assistant, as appropriate Assists with referrals and links to community resources Performs ongoing evaluation/documentation of patient progress/risk status Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs. Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required. The Vice President of Operations reports directly to the President and CEO. This position provides administrative oversight, coordinates overall administrative direction and coordination of day-to-day operations of the clinics. Develops and maintains program and departmental policies and procedures to improve clinic operations as needed. The Vice President of Operations manages all patient access, clinical practices productivity, customer service, referrals and facilities functions. The incumbent supervises the Director of the Laboratory, Director of Nursing, Manager of Facilities, Practice Coordinators (Unit Coordinators), Lead Call Center staff, Medical Records and all Patient Access functions. Collaborates with the Medical Director, Director of Oral Health Services, Director of Wellness Initiatives, and Director of Behavioral Health and staff to ensure all services are patient centered and provided with high quality customer service, meets NCQA Accreditation requirements, ensures compliance with Joint Commission, HIPPA, licensing and regulatory compliance (state, city and federal) and QA standards. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed ORGANIZATIONAL COMMITMENTS: As an organization, we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Manages the day-to-day practice management for primary care, oral health, eye care, behavioral health and substance abuse counseling and specialty care, establish and maintain policies and procedures, manage patient flow, manage all patient access including scheduling, phones and registration, referrals coordinate space and infrastructure issues. Supervises the Director of the Laboratory, Director of Nursing, Practice Coordinators (Unit Coordinators) Director of Infectious Diseases and Special Populations, Manager of Facilities, Medical Records, Call Center, Medical Interpretation and all Patient Access functions. Ensures high patient satisfaction. Works collaboratively with the Medical Director, Director of Oral Health Services, Director of Behavioral Health Services and Lead Physicians, and ensures all services are patient centered and meet the NCQA Accreditation requirements, ensure compliance with Joint Commission, HIPPA, licensing and regulatory and QA standards. Works with clinical lead staff and all providers to ensure productivity goals are attained. Organizes time and priorities effectively, asking for direction when appropriate and is flexible to handle multiple tasks and deadlines. Oversees the process and clinical outcomes measures outlined in the organization??s population health management system ?? Boston Health Equity Program. Oversees the team based clinical operations ensuring that nursing, case management, customer service, support services and clinical programs are functioning efficiently and effectively. Works with the Chief Financial Officer on budget development and expense management. Also works with the Director of Patient Financial Services, Department Leaders, Medical Director, Director of Oral Health Services and Director of Behavioral Health Services to ensure the clinical departments meet their financial goals. Works with the Finance department and QA team on managing the clinical team??s incentive program. Works in partnership with the Community Relations and Wellness Initiatives team on patient recruitment, retention and wellness activities. Oversees development of department quality assurances programs, recommends operational improvement goals and performance standards for departments. Monitors and evaluates departmental performance and takes corrective actions as required. Attends meetings as assigned representing the health center with external authorities and the community as required. Reviews and approves departmental operating policies and procedures ensuring their consistency with health center policy. Serves on the Quality Assurance Committee and other QA sub committees including Safety, Pharmaceutical and Therapy, Infection Control and Risk Committee. Leads the Boston Health Equity Program Committee. Ensures compliance with all Environment of Care, Infection Control, Safety, and Clinical Operations standards. Takes a leadership role in the development of the annual HRSA 330 (federal funding) health center support grant renewals. Participate in the Administrator on Duty schedule. Performs other duties as requested. Required Experience/Abilities/Competencies: Strong leadership skills and the ability to lead and direct the work of staff at all levels including physicians and external funders Minimum of 7 to 10 years?? experience in directly related fields Minimum of 5 years of prior supervisory experience Experience with Patient Centered Medical Homes, Joint Commission accreditation and physician group practice management Ability to work independently, handle multiple priorities and simultaneous deadlines Able to handle sensitive and confidential issues Excellent writing and verbal skills Demonstrate effective management skills operationally and with personnel Demonstrate effective interpersonal, communication, organizational and analytical skills Demonstrate strong computer skills including experience with Electronic Medical Records Demonstrate excellent organizational skills to organize time and priorities effectively Demonstrate ability to appropriately evaluate all aspects of a situation and to independently make appropriately and timely decisions Licensure/Education/Experience/Training: Registered Nurse with a Master??s Degree in Nursing, Healthcare Administration, Business, or Public Health Administration or equivalent. The Electronic Health Records System Analyst reports to the Chief Information Officer and provide support to WSHC??s Electronic Health Records system, including supplemental clinical systems, Electronic Medical Records (EMR) and Medical Billing System (MBS). Support and improve the Electronic Health Records system, studying WSHC??s current computer systems and procedures and build information systems solutions to help systems operate more efficiently and effectively. ESSENTIAL FUNCTIONS: Collect requirements from healthcare professionals and document them in system requirements specifications, as well as create use cases for health care process workflows. Conduct requirement analysis for the Electronic Health Records System in relation to clinical care, finance and medical billing, as well as end-to-end workflow from a patient??s first scheduling call to discharge. Create test scenarios for the Electronic Health Records system, execute the tests, and evaluate the results. Make improvements to the system by analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Analyze or recommend commercially available software to improve the system, and work with third party vendors who support the Electronic Health Records system and other interfaced clinical systems. Assist in building and troubleshooting forms for use in the Electronic Health Records system to improve quality of data collection. Maintain documentation and standards around proper Electronic Health Records system access management. Assist the MIS Team with development, deployment and maintenance of the Center??s database projects with interfaces to medical, billing and customer service systems, as well as assist in creating and producing reports for health center staff. Contribute to the development of policies and procedures for Electronic Health Records system users, conduct training sessions for users of the Electronic Health Records system, and create appropriate training documentation, including technical documents and literature wherever necessary. Licensure/Education/Training Must have a Bachelor??s degree or equivalent in Management Information Systems, Health Informatics, or a related field (Equivalent defined as any combination of education, training and experience that has been evaluated to be equivalent to a US Bachelor??s degree) 2 years of experience in the job offered or 2 years of experience involving EHR analysis and implementation including Electronic Medical Records (EMR) and Medical Billing Systems (MBS). The stated experience must also include the following: conducting requirements analyses of health and billing modules; building EHR forms; creating test scenarios and executing test plans; working with SQL queries; working with Medical terminology (HIPPA, HITECH, ICD-10), Meaningful use, CCHIT; and working with Medicare, Medicaid, and Commercial insurance (including electronic & paper) claims processing. The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events. This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer. ESSENTIAL FUNCTIONS: Corporate, Foundation and Government Relations Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center??s standing in the Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO??s and other appropriate senior managers?? time in cultivating high-potential donors and prospects Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier??s initiatives Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private Actively researches grant opportunities that align with the Center??s Strategic Plan initiatives and operating support needs Provides support to the Whittier Health and Wellness Foundation Board and Community Board Special Events: Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations. Recruits, trains and supervises volunteers and interns to assist with special event planning Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors Participates in defining and carrying out development objectives and priorities for entire organization Works with Development Consultant to research and solicit campaign prospects Performs other duties as requested Marketing and Communications: Responsible for the development and implement of the Center??s Marketing Plan to support business goals, mission and vision Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center??s leadership as a premiere urban health center Works collaboratively with the Center??s Public Relations Consultant and other fundraising, marketing and governmental relations consultants Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier??s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large) Required Experience/Abilities/Competencies: Three to five years of advancement or related experience, showing increasing levels of responsibility in development A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts Ability to research potential sources of foundation and grant support from local and national funding A proven track record of significantly increasing grant and special event results Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment. Strong knowledge of MS Office, including Excel and PowerPoint and Raiser??s Demonstrated supervisory Ability to think strategically and partner with key Demonstrated writing, speaking, and listening Ability to prioritize and manage multiple projects and to initiate new Working knowledge of Boston corporate philanthropic community and familiarity with Boston??s communities of color strongly Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff. Under the direction of the Director of Development, the Grant Writer/Communications Specialist will researches grant opportunities that match the goals and objectives of Whittier Street Health Center. The Grant Writer/Communications Specialist will gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds. The incumbent will follow up with grantors to determine/monitor grant status and perform analytical work in writing, maintaining, reviewing and coordinating grant administration. Additionally, the Grant Writer/Communications Specialist is responsible for the writing of wide spread development communication vehicles including fund raising materials and marketing correspondences, proposals, presentations and speeches for the President and CEO. TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS: This position requires sitting, bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. ORGANIZATIONAL COMMITMENTS: As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization??s practice of the NCQA Patient Centered Medical Home and the National Health Disparities?? Improvement Models. ESSENTIAL FUNCTIONS: Responsible for the writing of wide spread development communication vehicles including grants, fund raising and marketing correspondences, proposals, presentations and speeches for the President and CEO. A primary focus of this position is to gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds. Research and identify potential individual, state, corporate and foundation funding sources. Ensure the development, writing and submission of funding proposals and grant applications Establish timelines to complete the collection of relevant data/information for proposal content, internal routing and approvals, and submission to funding sources. Maintain accurate and timely records of research activities, funding logs and reporting deadlines, grant funding resource materials and publications. Monitor program compliance for continuity as related to contract/grant administration. Use social media to promote events, awards, and organizational strengths. Contribute to department goals by accomplishing related duties as required. REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES: 3-5 years?? experience in grant writing and communication development; Demonstrated prior experience in grant writing, message development, communications plan development and project planning; Demonstrated knowledge of communication practices and techniques, including developing communications for diverse audiences; Ability to research potential sources of foundation and grant support from local and national funding sources Ability to work on a broad range of communication vehicles, multi-task, meet deadlines under pressure and work independently;
Associated topics: administrative, administrative coordinator, assist, assistant, associate, document, facilities, front desk, food, staff

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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