Shift Lead

Walgreens in Petersburg, VA

  • Type: Full Time
position filled





Job Description

  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.

  • Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Operations
  • Responsible for holding store keys to open and close without management as necessary.
  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
  • Assist with ensuring the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Assist at Pharmacy out window as requested.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Responsible for bag checks of team members before leaving the store.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
  • Training & Personal Development
  • Attends training and completes PPLs requested by Manager.
  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.
  • Communications
  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
  • Reports disciplinary issues and customer complaints to management.
  • External Basic Qualifications

  • One year of prior retail work experience as a retail key carrier or shift leader.
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Preferred Qualifications

  • Prefer the knowledge of store inventory control.
  • Employment Type


    You may be interested in these similar jobs!
    Production Lead
    Peopleshare in Richmond, VA

    Lead with Purpose! PeopleShare is currently staffing for Production Leads and other natural born leadersDetails for Production Lead:Schedule: Day shi…

    Read More
    Shift Leader
    Einstein Bros. Bagels in Richmond, VA

    About the Shift Leader: Our Shift Leaders are a critical part of our store leadership team and have the great responsibility of working directly w…

    Read More
    3rd shift production technician
    Lingo Staffing in Richmond, VA

    Job Description Lingo Staffing is interviewing for a 3rd shift production position in Richmond near the NASCAR raceway. Prep and cut down to size and…

    Read More
    Baker Assistants - Overnight / 3rd Shift
    Panera Bread Company in Richmond, VA

    OvernightBakerOurOvernightBakers:Bakethe majority of a cafe?s fresh bread and pastries eachnight.Ensure all breads and baked goods areprepared accord…

    Read More
    Lead Care Giver
    Sunrise Senior Living in Henrico, VA

    Overview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like hom…

    Read More
    Child Care Teach Lead
    VCU Health System in Richmond, VA

    Child Care Teach Lead Req. #:64451 Department:Vdot Child Care Center Location:1200 E. Broad Street, Richmond, VA 23219 Schedule:Full time Shift:7: Ro…

    Read More
    VCU Health in Colonial Heights, VA

    Req. #: 61581 Department: OSI_Colonial Square Shift: 1: Days Hours: Job Details: - Appropriate licensure is required VCU Health System's OSI_Co…

    Read More
    LPN Licensed Practical Nurse
    SavaSeniorCare in University Of Richmond, VA

    Job Description New Increased Hourly Rates with Shift Differentials $3,500 SIGN ON BONUS! The caring.The compassion.The healing.It starts with you.WH…

    Read More
    Production Supervisor (Night Shift)
    Sabra Dipping in Colonial Heights, VA

    Feel Good Careers @ Sabra Dipping Company team at the heart of our business operations.Sabra started at a small factory in Astoria, New York, but we …

    Read More
    Restaurant Area Manager
    Goodwin Recruiting in Richmond, VA

    A growth oriented fast food restaurant concept is looking for a hands-on Area Manager with a great people skills and the ability to build great teams…

    Read More