Concierge Specialist - The Westin Maui Resort & Spa
Vistana Signature Experiences
Hospitality - Lodging/Resort/Travel
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Vistana Company Overview Vistana? Signature Experiences, Inc. an operating business of Marriott Vacations Worldwide develops, owns, markets and operates upper-upscale villa resorts, offering ownership and rental opportunities. Vistana is the exclusive provider of vacation ownership for the Sheraton and Westin brands and an authorized partner of the Marriott Bonvoy? program. Through the Vistana Signature Network? (VSN), our Owners can transform the way they travel - enjoying the flexibility to vacation when they want, where they want, how they want. Vistana? Signature Experiences offers exciting and rewarding career opportunities in inspiring destinations from majestic Maui to the snow peaked mountains of Avon/Vail. If you're passionate about selling, supporting, or communicating a unique vacation lifestyle, we're passionate about you becoming part of the Vistana family. For more information, please visit: Property/Location Westin Maui Resort Gallery - 2365 Ka'anapali Pkwy, Lahaina, HI, 96761 Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Ka'anapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless. Job Description Position Summary: The primary function of a Concierge Specialist located onsite at our Westin resorts here on Maui is to support the Vacation Services Center, Marketing, Sales and Operations departments at The Westin Maui Resort & Spa. Primary Responsibilities: Support the Marketing and Sales Department with administrative tasks Maintain inventory and stock of supplies, brochures and collateral for Concierge desks Print and deliver correspondence to the Front Desk for guests prior to arrival Pre-Arrival Support for guests arriving on packages Correspondence Reports Phone assistance Assist the Lahaina Vacation Services Center as deemed appropriate by Management Act as the site liaison for the Lahaina Services Center Provide outstanding customer service to all guests, owners and visitors of the Resort Assist Guests and Owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary Know all essential aspects of our Resort Operations Work collaboratively with Resort Associates and resources Build an extensive knowledge base of local area restaurants, shops, transportation options and airports Maintain a positive and professional relationship with all vendors and merchants Support our Operations Partners and Vendors delivering communication to Managers and guests on a daily basis Requirements: Excellent verbal, written, and computer skills required Extensive knowledge of local area and resort Must embody professionalism, and consistently demonstrate high quality guest service Must be willing to work flexible hours including evenings, weekends and holidays At least one year of Customer Service experience required Prior experience in Sales and/or Marketing preferred Diversity Commitment We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better ? a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants. Apply for Job Careers Sign In New UserSDL2017 Associated topics: alley, bell, concierge, door attendant, gallery, inn, luggage, mason, plaza, sheraton
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.