Loading some great jobs for you...
Depending on the response to this recruitment, the position maybe filled as a Benefit Programs Specialist I or Benefit Programs Specialist II.
Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II. Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; explains nature of temporary assistance benefit programs and determines reasons and need for assistance; processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; computes assistance plans; determines the need for and amount of allowances for special circumstance items; evaluates such social factors as education, work experience, and levels of social functioning; and evaluates employability of clients and explores potential sources of income.
Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility; Explains benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; Interprets policies and procedures applicable to the various programs; Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Explains programs and rights/responsibilities of applicants and recipients; Explores other possible sources of income; Computes assistance plans; Determines the amount of allowances for special circumstance items such as household equipment; Identifies clearly discernible social problems and makes referrals to Social Workers; Provides applicants or recipients with information about other agencies where they may go for services as needed. Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.Minimum Qualifications
Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer. Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each clients situation, and make referrals; plan, organize, and coordinate work; comprehend complex rules, regulations and policies; determine a clients ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; work independently and as a team member; manage tasks and prioritize workload; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.Preferred Qualifications
Prefer High School Diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Prefer Associates degree from an accredited college or university in Human Services, Public Administration, Social Work, or related field is preferred or an equivalent combination of training and experience may substitute for the preferred college degree.
Prefer knowledge of the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&R) Program and the SNAP & ET Pilot Project.
Prefer experience in benefit programs and completion of required Benefit Programs training.
Prefer experience with agency related software to include but not limited to VaCMS., MS Office,
Prefer working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits.
Prefer prior experience interviewing, assessing needs, counseling and referring clients to other social services resources as needed.
Prefer experience in understanding and applying policies handed down in a the form of a written manual.
Prefer work experience in a VA Dept. of Social Services.
Prefer bilingual skills.Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Information from each new employees Form I-9 (Employment Eligibility Verification) will be entered into the Federal E-Verify system to confirm identity and work authorization.Special Instructions to Applicants
This is an open until filled recruitment this position will be open for a minimum of 5 (five) business days.
Applications for this position must be submitted electronically through this website.
Mailed, e-mailed, faxed or hand delivered applications will not be accepted.
This website will provide a confirmation receipt when the application is submitted for consideration.
Consideration for an interview is based solely on the information within the application and resume.
Please refer to your RMS account for the status of your application and this position.
Launch your career - Create your profile now!Create your Profile
Loading some great jobs for you...