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Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Essential Job Responsibilities:

  • Accurately and efficiently process lift access products while capturing guest data.
  • Ability to ask the guest for their data with every transaction. 
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
  • Make suitable recommendations on products to meet the guests’ needs and the business objectives.
  • Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external.
  • Create a fun and professional work experience while communicating in a courteous and respectful manner.
  • Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions. 
  • Perform daily cash procedures and be held responsible for your end of day point of sale audit.
  • Work on a computer with a high degree of accuracy and efficient speed.
  • Must be able to interact with guest and work on a computer at the same time.
  • Willing to cross-train and work in all areas/locations of PSS.
  • Ability to take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail.
  • Other duties as assigned.
  • Adhere to all policies, rules, and regulations of Vail Resorts and Mount Sunapee.
  • Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.

Job Requirements:

  • High school diploma or equivalent – Preferred
  • Must be at least 18 years of age
  • Proficient on Microsoft applications and/or POS software
  • Ability to communicate fluently and effectively in English
  • Typing skills with an emphasis on data collection
  • Fun, outgoing personality traits
  • Independent
  • Ability to develop a quick rapport with clients
  • Ability to stay calm in busy and stressful situations
  • Experienced and/or conversational in a foreign language
  • Previous guest service experience
  • Cash handling experience
  • Outdoor Enthusiasts
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
  • Ability to multi-task.

Physical Requirements:

  • Weight Lifted – 25 lbs
  • Lifting Frequency - Frequent
  • Standing Frequency - Frequent
  • Walking Frequency - Frequent
  • Sitting Frequency - Frequent
  • Reaching - Frequent
  • Stoop, Kneel, Crouch, Crawl - Frequent

We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee.www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169118



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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