Front Desk Agent - Beaver Creek Reception Center - FT - Summer Seasona
Hospitality - Lodging/Resort/Travel
17637 Co Rd M
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Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Beaver Creek Reception Center - Front Desk Agent - Full Time - Summer Seasonal
The Front Desk Agent is responsible for including but not limited to:
* answering all incoming telephone calls, returning all voicemails * greeting guests with a positive, warm acknowledgment * checking guests in and out (LMS property management system) * making walk-in reservations * pre-arrival and post-departure inspection of residences * inspecting homecare residences * coordinating housekeeping & engineering / maintenance * delivering packages, rollaway beds, cribs, amenities, etc. ... to guests, * generating work orders for engineering (via HotSOS system)
* High school diploma or GED. -required * College degree. -preferred * Minimum one year of previous hotel guest service experience -required * Customer service background -preferred * Proficiency in Microsoft office, LMS or other property management/reservation program. - strongly preferred * Must be able to communicate effectively in English, written and verbal. -required * Proficiency in Spanish. -preferred * Must be well spoken and polished to resort property expectation. -required * Experience with hotel operations -preferred * Strong attention to detail and ability to multi-task efficiently - required
What's in it for you? Benefits include:
* Free Ski passes for employees and dependents * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food, gear and mountain shuttles * Discounted bike haul & golf * Medical, Dental, and Vision plans (full-time year - round positions) * 401(k) Retirement Plan * Excellent training and professional development
We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.