Customer Service Representative Lead (840471)

Employment Type

: Full-Time


: Miscellaneous

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OPTUMCARE is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OPTUMCARE provides administrative and business support services to both owned and affiliated medical practices which are part of OPTUMCARE. Each medical practice part and their physician employees have complete authority with regards to all medical decision - making and patient care. OPTUMCARE'S support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. PRIMARY RESPONSIBILITIES: - Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists - Monitor delegated customer service issues to ensure timely and accurate resolution - Use appropriate communication techniques when responding to customers, particularly in stressful situations - Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures - Place outgoing phone calls to complete follow - up on customer service requests as necessary

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