Implementation Specialist - FOMAX

United Technologies in Annapolis, MD

  • Type: Full Time
position filled

Date Posted:



United States of America


HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Role Overview

Join the Collins Aerospace IMS team as an Associate Implementation Manager as we move forward into a new era of digitally connected aircraft with the launch of our new Flight Operations and Maintenance Exchanger (FOMAX) solution for the Airbus A320 and A330 fleet of aircraft. 

The Collins FOMAX solution integrates aircraft systems, ground network infrastructure, and aviation applications elements. The aircraft element is based on Collins Aerospace’ SSR-7000 Secure Server Router which can collect vast amounts of aircraft maintenance and performance data, and automatically sends it to ground-based operations for processing and analytics using multiple pathways including Wi-Fi and cellular 4G services. To support the airborne component, the Collins Aerospace IMS division has developed the necessary IP-based network infrastructure and a growing set of applications that bring new and secure mobile applications to the crew. These efficiency applications can include products such as weather, flight planning, logbooks, and maintenance prediction and performance calculators.

Primary Responsibilities:

Provide daily technical and business support to the FOMAX service for the onboarding of new customers and/or the addition of new products and services to our existing customers. Provide lifecycle customer guidance and support including diagnostic troubleshooting to resolve customer connectivity and applications problems. This position provides an excellent opportunity to work with an experienced FOMAX Implementation Manager as well as Engineering subject matter experts, and to grow into a knowledgeable and successful Implementation Manager for key airline accounts.

Responsibilities include:

  • Maintain an ongoing daily relationship with airline customers
  • Serve as liaison between Engineering, Technical Support, and Program Management to activate FOMAX services, answer technical queries and resolve connectivity and applications problems.
  • Guide and coach the customer in the completion of forms and paperwork for the activation of new services or the addition of new aircraft. 
  • Prepare, submit and track Customer Service Request and Customer Service Orders using Collins proprietary tools and systems.
  • Support lead Implementation Managers in the development of technical reports, service reviews and special presentations, which will be delivered to the customer.
  • Support training and workshops for new airline customers.
  • Organize and support cross-functional teams in the troubleshooting and efficiently resolve them to the satisfaction of our customers.

  • Qualifications

    Basic Qualifications:

  • This position requires a Bachelor’s degree in the appropriate discipline and less than 3 years of relevant experience. In the absence of a degree, 4 years of relevant experience is required
  • Knowledge of Network Communications, including TCP/IP and the OSI-stack
  • Knowledge of Linux OS / Command Line and “Virtual Machine” management
  • Ability to interact with customers on all levels including technical, flight operations, and business management
  • Outstanding written and oral communications skills: fluent in Microsoft Office
  • Excellent analytical skills and attention to detail
  • Preferred Experience:

  • Knowledge of Airline Flight Operations and Maintenance
  • BS in Electrical Engineering or Computer Science (or equivalent)
  • Amazon Web Services familiarity
  • Knowledge in cellular and Wi-fi based connectivity services
  • Demonstrated hands-on experience with service provisioning
  • Required Travel: <20%

    At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
    Some of our competitive benefits package includes:
    • Medical, dental, and vision insurance
    • Three weeks of vacation for newly hired employees
    • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
    • Tuition reimbursement
    • Life insurance and disability coverage
    • And more

    Apply now and be part of the team that’s redefining aerospace, every day.

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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