Lead Technical Account Manager

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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The Role

Owning and maintaining connections at TripleLift

Service-oriented analyst who is passionate about enablement of clients on the TripleLift platform. Understand, monitor, and maintain the connections into the TL marketplace in order that TL clients can seamlessly transact on the marketplace. Deploying your consultative, analytical, and technical skillsets to identify areas of opportunity and optimization. Maintain key stakeholder relationships.

Partner with various internal commercial and technology teams to progress key initiatives including rollout of experiments, extraction of data, development of surveys, and preparation for client meetings. Maintain all intelligence regarding your connections. Project manage key programs relevant to your book of business.

Come up with ideas to make your connections more successful. Ability to use technical skills to understand the platform while deploying data to substantiate tests and validate hypotheses.

Ensuring that TripleLift numbers align with partner numbers and that any aberration of key metrics are addressed. Can proactively consider key nodes to monitor and metrics to give a view of the connection. Create systems and workflows to ensure that these jobs are executed in an efficient manner. Understanding of the bottlenecks in your connections and troubleshoot issues with campaigns or systems.

About TripleLift

TripleLift is the technology company that invents, powers and scales ads that earn consumer attention.

Having set the standard for respectful advertising, the company leverages its dynamic templating and computer vision technologies to flawlessly deliver and scale in-feed native ads, branded content experiences and programmatic OTT brand integrations that match the look and feel of the content that is being consumed. TripleLift is reshaping the digital advertising landscape with consumer centric advertising that drives results for advertisers and unlocks new revenue streams for digital media publishers, app developers and television networks.

Headquartered in New York City, TripleLift has offices across North America, Europe and Asia Pacific. For more information about TripleLift, please visit triplelift.com

Responsibilities

* Deeply understand TripleLift channel partners and their technology in order to Identify untapped or under-utilized opportunities;

* Create experiment proposals to increase liquidity in the marketplace;

* Identify and determine the root cause of aberrations including notable variances in spend and other key metrics;

* Actively manage discrepancies between TripleLift and partners;

* Understand channel's workflows and understand interface with TL interface to ascertain optimization opportunities;

* Support internal and external ad hoc reporting request including support for Quarterly Business Reviews with customers;

* Collaborate on creation of surveys to deploy to customers to increase understanding of their systems;

* Own all knowledge repositories of key clients and offer insight to internal teams that interface the channel partner;

* Troubleshoot marketplace liquidity blockers;

* Own relationship with support teams / integrations managers of channel.

Desired Skills and Attributes

* Service-driven mindset that prioritizes customer needs;

* Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization is a plus;

* Excellent troubleshooting, analytical, and problem-solving capabilities;

* Strong quantitative skills including experience in statistics;

* Expertise with basic data exploration tools such as Excel or iPython;

* Strong systems-thinking capacity;

* Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript);

* Outstanding oral and written communication skills, including conveying technical concepts;

* Excellent organizational skills and attention to detail;

* Ability to work under pressure and multitask in a fast-paced start-up environment

Education Requirement

* Studies in computer science, engineering, mathematics, economics or technical field;

* Studies in advertising, communications, marketing, or other discipline with demonstrated technical exposure

Experience Requirement

* Experience in technical support or services,

* Experience in non-technical roles such as customer success or partner management where quantitative or technical skills were developed and deployed

Location

New York, NY

Benefits and Company Perks

* Competitive salary + performance based bonuses

* 100% paid Medical, Dental & Vision Plans

* Equity options

* 401k

* Snacks on snacks on snacks

* Free yoga lessons, massages, and meals

* Ongoing professional development

* Amazing company culture

TripleLift Awards

* Inc. Magazine's list of fastest-growing companies - 2017, 2018, 2019

* Crain's Best Places to Work - 2015, 2016, 2017, 2018

* Forbes Next Billion Dollar Companies - 2018 Inc.

* Crain's Fast 50, Fastest-Growing Companies in New York - 2017, 2018

* Deloitte Technology Fast 500 - 2017, 2018

* CEO & Co Founder Eric Berry won the Ernst & Young Entrepreneur Of The Year 2019 New York Marketing and Advertising Award

Note: The Fair Labor Standards Act (FLSA) is a federal labor law of general and nationwide application, including Overtime, Minimum Wages, Child Labor Protections, and the Equal Pay Act. This role is a FLSA exempt role.

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