Premium Audit Large Accounts Operations Manager

Travelers in Chicago, IL

  • Type: Full Time
position filled
**23394BR** **Title:** Premium Audit Large Accounts Operations Manager **Target Openings:** 1 **Primary Job Duties & Responsibilities:** Participate in the implementation of long and short term business strategies to effectively achieve audit objectives. Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support Premium Audit decisions which are consistent with business goals. Participate in the implementation of operational and service strategies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc. Manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner. Partner with BI&A to produce and analyze management information reports. Act in a collaborative capacity with customer service, billing, large account liaisons, core operations to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met. Manage the effective implementation of new technologies and the utilization of existing systems. Resolve operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems. Establish and maintain positive and productive relationships through on-going dialogue with liaisons and underwriters & agents/brokers. Meet with them to assess operations performance and identify/resolve issues/problems. Develop and maintain effective relationships with internal resources to coordinate the delivery of all related services to customer. Maintain an appropriate level of customer service. Participate in major projects as assigned. Develop, coach and mentor staff. Lead region level projects. Perform all necessary staff management functions to support profit, growth and expense management goals. **Job Opening ID:** 23394BR **Equal Employment Opportunity Statement:** Travelers is an equal opportunity employer. **Job Specific & Technical Skills & Competencies:** Clearly articulates even the most complex concepts so others understand. Influences others without using formal authority. Is open to being influenced to explore new possibilities. Adjusts own style according to the demands of the situation. Shares information internally and maintains confidentiality. Basic Computer Skills with Microsoft Office. Executes Business Strategy. Leads Change. Drives Results. Promotes Enterprise Culture. Attracts Top Talent. Maximizes Individual and Organizational Performance. Holds Others Accountable. Aligns Rewards. Creates and Sustains A Dynamic Workplace. Exhibits Courage, Convictions, and Credibility. Communicates Effectively and Influences Others. Applies Critical Thinking. Demonstrates Self-Awareness . **Job Category:** Premium Audit **Marketing Description:** Key Premium Audit leader to implement strategic and tactical operational initiatives. Effectively manages operations and processes associated with the Premium Audit Large Account Coordinators and Premium Audit Large Account Processors. Collaborates with Premium Audit Core Operations, Capabilities, BI&A, Billing, Large Account underwriters and Premium Audit liaisons to ensure audits are prepared, reviewed, consolidated and rated timely and accurately. Builds and maintain relationships with internal business partners to assure their premium audit needs are being met and concerns are addressed. Responsible for providing ongoing training needs, assessing quality and overall performance in alignment to business goals. Develops strategic and implements workflow that assures all related activities are delivered in a manner consistent with customer service and expense management focus. Span of Control Guideline: Direct Reports: 10-15 **Job Summary:** Key Premium Audit leader to implement strategic and tactical operational initiatives. Effectively manages operations and processes associated with the Premium Audit Large Account Coordinators and Premium Audit Large Account Processors. Collaborates with Premium Audit Core Operations, Capabilities, BI&A, Billing, Large Account underwriters and Premium Audit liaisons to ensure audits are prepared, reviewed, consolidated and rated timely and accurately. Builds and maintain relationships with internal business partners to assure their premium audit needs are being met and concerns are addressed. Responsible for providing ongoing training needs, assessing quality and overall performance in alignment to business goals. Develops strategic and implements workflow that assures all related activities are delivered in a manner consistent with customer service and expense management focus. Span of Control Guideline: Direct Reports: 10-15 **Position Type:** Experienced/Professional **Education, Work Experience & Knowledge:** College degree preferred in related field, such as Business, Finance or Insurance. Management of staff. Solid understanding of Property-Casualty products and services. Solid understanding of underwriting, risk classification and audit. Prior premium audit experience preferred. Demonstrated communication, problem solving, decision making and customer focus skills. **Minimum Qualifications:** Minimum of 6 years of experience related to property and casualty insurance. **Company Information:** Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. **Primary Location:** Chicago - Illinois - United States **Secondary Location:** Nationwide We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive. </script>

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