Main objectives of the Global Sales Operations (GSO) Operational Shared Services Team are to 1) create conditions that maximize productivity through operational excellence, development of selling capabilities and staff optimization and 2) ensure store staff is equipped with the right tools and know-how to consistently deliver a stellar client experience and support the Omni-channel offerings of a luxury retailer. The team will lead and provide operational guidance on projects across all sales channels (Retail, Trade, DM/ E-Commerce) in each of the regions with the goal of optimizing sales opportunities, operational efficiency, and profitability.
The Assistant Manager - will lead and support retail projects focused on optimizing business efficiency and sales opportunities. As part of the Global Sales Operations team, this position will help create conditions of higher productivity in our global store network through the implementation of retail systems and the creation/management of effective & streamlined business processes and policies.
Business Performance Management
* Perform project management functions on global retail initiatives primarily focused on maximizing efficiency and delivering an elevated customer experience. Responsibilities will include experience design journey mapping, business/functional requirements gathering, detailed planning, monitoring milestones, supporting system testing, facilitating change management and communication as well as training. * Collaborate and partner with relevant functional areas to execute initiatives according to project objectives and in compliance with corporate policy and local regulations. Provide guidance to business owners and collaboratively determine holistic impact, benefits, and ROI of initiative. * Support Operational Shared Services management in developing and maintaining Standard Operating Procedures (SOPs) & Training Documents for retail operational/sales initiatives. * Identify opportunities for business process improvements to maximize store resources and achieve alignment with company strategies. Provide feedback and suggestions on tactical execution. * Partner with regional and corporate support groups to establish & communicate best practices (i.e. Information Technology, Internal Audit, Merchandising, Client Development, Tax, Distribution, Global Protection, Tiffany Service Center, Payroll, Transportation, etc.).
Analytics & Reporting
* Provide insights into retail trends by compiling and/or analyzing data which will help guide and prioritize global work-streams, retail system enhancements, and business process improvements. * Responsible for ad hoc reporting such as compiling and preparing requests for management and senior management as requested
* Bachelor's Degree and minimum of 5 years' work experience * Strong analytical, critical thinking, and problem solving skills * Ability to work independently and with little guidance * Excellent verbal and written communication skills * Ability to communicate complex concepts in a way that is easily understood by a range of audiences from store management to senior executives * Proven ability and desire to work in a fast-paced, changing environment * Strong organizational and time management skills in order to handle multiple and/or changing priorities * Attention to detail * Proficiency in MS Office applications (Excel, Word, PowerPoint)
* Background or interest in retail * Experience with small to mid-scale project management * Ability to manage complex projects with multiple stakeholders * Ability to travel internationally 10-15% of the time