Service Estimator (Charleston, SC):At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating process.? Prepares accurate and timely estimates to repair customers' equipment by performing the following duties:Essential Duties and Responsibilities include the following.? Other duties may be assigned.?Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due.Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy.Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included on customer estimates.Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.Recovers freight costs by following the current freight policy and including anticipate freight costs in customer estimates.Estimates date of delivery to shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with shop to ensure efficient use of technicians' time.? .Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.Builds and maintains relationships with technicians and shop personnel.Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.Successfully completes all ongoing supplier-provided parts training and maintains all supplier and company required certifications.Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP. Associated topics: cashier, client, deliver, retail cashier, retail customer service, sales, sales associate, sell, seller, shop
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