The primary duties and responsibilities of the host/hostess position are to make guests feel welcome, appreciated and to extend to them every courtesy. This includes answering the telephones in a professional and friendly manner, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards and handling any special requests guests may have without hesitation. Every guest should leave the restaurant having had his or her expectations met or exceeded every time. The host/hostess is the face of the restaurant. They are the first and last person our guests will see when they join us for a dining experience.
Supervisory Responsibilities :
No Direct Reports
Essential Duties / Tasks / Responsibilities :
Guest Service 95%
Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
Provide guests with courteous, friendly and efficient service.
Answer phones using appropriate verbiage.
Makes reservation in OpenTable software system.
Answers questions of guests (i.e., menu details, directions, etc)
Contacts guest/parties prior to arrival to confirm reservations.
Greets guests, escorts them to tables, and provides menus.
Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
Assists servers on the floor during meal periods.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Maintains all menus in F&B outlet to ensure they are current and in good repair.
Knowledge / Skills / Abilities (KSA s):
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and well organized under pressure while working quickly.
Ability to prioritize and maintain multiple tables at a time.
Keeps emotions under control.
Excellent time management skills.
Strong verbal and written skills.
Strong organizational skills with attention to detail.
Ability to properly operate the telephone and all software used for the reservation system.
Basic knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers
Must speak clearly and persuasively in positive or negative situations.
Basic knowledge of Micros POS system
Proficient in Open Table reservation system
Adaptable to a changing work environment.
Local knowledge of the community ( attractions activities, etc.)
English language and professional communications skills are required.
Kessler Grand Performer Attributes
G.U.E.S.T. Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Experience / Education / Certifications :
High School diploma required
Hospitality or customer service experience - required
Minimum of 1 experience in Front of House Food & Beverage operations- preferred
Work Environment / Physical Demands :
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing and walking during majority of shift
Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel.
Lifting requirements of up to 20 pounds.
Use of the telephone (hearing & speaking).
Computer/monitor work for making reservations.
Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
Direct contact with guests, managers and employees.
Occasional environmental exposures to cold, heat and water.
Associated topics: anfitri?na, anfitri?nas, anfitri?nes, banquet server, camarera, dining room attendant, restaurant server, server, servidor, steward
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.