- The Judge Group
5401 Iris St
Location Denver, CO Description Our client is currently seeking a Telecommunications Administrator for their location in Denver, CO. Your role As the Telecommunications Administrator you will be responsible for maintaining and administering the various phone systems across all locations. Primary responsibilities include all design, maintenance and support activities associated with the phone systems including movesaddschanges, hardware and software support and troubleshooting to ensure minimal downtime for the phone system and all related systems. To succeed, you must be able to Deliver results in first-time situations by inspiring others and working to earn trust every day. Serve others with understanding, respect, and care. Operate with simplicity, clarity and transparency. Deal with and drive change. Organize, prioritize and own multiple tasks while meeting or exceeding deadlines. Learn and apply new technology and share your knowledge with others. Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner. Your responsibilities Manages and administers the entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and audiovideo conferencing systems. Designs and participates in telecommunications projects with a goal of improving or expanding the current infrastructure. Develops, implements, and maintains policies, procedures, and training plans for telecommunication systems administration and appropriate use. Works with end users to establish service level agreements based on user requirements. Assesses the need for any system reconfigurations, makes recommendations, and executes them as required. Conducts research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts. Interacts and negotiates with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner. Administers add, move, and change requests from end users as well as new line installations as required. Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems and desired quality of service. Generates telecommunications usage and inventory reports as required. Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems. Creates and maintains call flows. Performs system upgrades as necessary. Interacts with technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware. Proficient with solutions, but not limited to, Shortel, Vonage, Microsoft Cloud PBX, Avaya and Nortel solutions. Essential skills and experience Minimum 3 years- experience in telephony role. Understanding of analog and digital phone systems. Proficient in, but not limited to Shortel, Avaya, Nortel, Vonage and Microsoft Cloud PBX. Great customer service skills. Technical knowledge of cabling and terminations. Contact pbainbridgejudge.com mailtopbainbridgejudge.com?subjectTelecommunications20Administrator This job and many more are available through The Judge Group. Find us on the web at www.judge.com httpwww.judge.com
Associated topics: assistant, clerical, executive assistant, front desk, human resources, office, office assistant, office manager, officer, recruiting
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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