Job Summary Techstars operates 40+ Accelerator programs around the globe and we're looking for a Senior Director, Americas-West who will provide strategic guidance and leadership to our team of Program Managers and Program Directors (PM/Directors). In this role you will report to our General Manager, Americas-West. Our Accelerator program teams consist of a Managing Director and a PM/ Director. The Senior Director will manage the operationally focused half of the Accelerator program teams, the PM/Director. We're seeking a cross-functional individual, who has the ability to work with individual PMs/Directors, Managing Directors, partnership and implementation teams, corporate partners and other operational units within Techstars to support the successful delivery and execution of each Accelerator program. The role will include the recruitment, hiring and management of PMs/PDs across the west region of current and future accelerator programs on best practices from across the network and leading PM/Director Summit meetings. Duties and Responsibilities: Ensure that teams are following best practices and executing upon outlined content and curriculum of the program. Develop and track quality, operational execution and customer success metrics. Strong employee management within a decentralized environment, including recruiting, hiring, career development and the delivery of comprehensive training and coaching sessions to maximize the productivity of program teams Support the PM/PD's recruiting, hiring and management of program teams, including Associates. Share new best practices with the Techstars' team globally as you identify areas for innovation and improvement Service the Techstars' network overall on and off-season: mentor new Sr. Directors, assist in other programs, work on strategic initiatives and develop meaningful and beneficial relationships across the Techstars ecosystem Participation in the annual planning processes for budgeting and growth within the defined territory. Quarterly business and performance metrics reviews Manage and coordinate with other Sr. Directors regular PM/Director Summits, including identifying themes common across programs, sharing best practices and providing any needed training. Engage with founders, mentors, sponsors, investors and corporate partners to ensure the successful execution of programs Work closely with Managing Director and PM/Directors to develop program plans, and support their successful execution of programs. Qualifications: 7+ years of experience in fast-paced environments with a focus on business operations, project or program management Demonstrative experience as a leader of teams across diverse backgrounds and geographies Strong emotional intelligence, experience with recruiting, hiring and managing teams of remote staff Comfortable with a minimal amount of direction but high expectations Strong interest in the discourse around technology, startups, entrepreneurship, venture capital Proven attention to detail through prior work or life experience Comfortable with a variety of responsibilities - we're lean so we all have to roll up our sleeves! Knowledge of DiSC, StrengthsFinder or similar tools is highly desirable History of delivering high quality customer satisfaction through CSAT and Net Promoter systems. Fits the Techstars' culture (people-oriented, adaptable, supportive, creative) Bachelor's Degree from an accredited college or universitySalary Range: NAMinimum Qualification8 - 10 years Associated topics: administrative officer, assistant, asso, beverage, front office, food, operation, operational support, records management, support
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