Customer Solutions Associate - 86th & Lexington
Compensation: $74,580.00 - $178,020.00 /year *
Employment Type: Full-Time
Industry: Financial Services - Banking/Investment/Finance
TD DescriptionAbout TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.Job Description
The Customer Solutions Associate provides Legendary Customer Service while offering financial advice and selling TD
Bank products and services to new and existing Customers. Looks for every opportunity to deepen Customer
relationships by asking probing questions and offering appropriate additional products and services. Engages Customers
in using ATM, mobile and other self?service options to promote TD's convenience. Responsible to have knowledge of the
wide variety of products and services, including loan and mortgage products. Responsible for handling account
management and Customer inquiries, and referring Customers to off?site specialists to meet Customer needs that are
not offered on site. This role will contribute to the growth of the business by developing and deepening the new and
existing Customer relationships and will be responsible for meeting and exceeding specific, individual and team based
business goals. Will be responsible for fast paced on your feet selling to a transient customer base in an extremely busy
market. This is a unique to market store, which will be the first of its kind in the New York City market.
Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Job RequirementsMust be eligible for employment under regulatory standards applicable to the position.
Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or
? Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
? Greets and interacts with the Customer in professional manner, providing exceptional Customer service by meeting all the
Customer inquiries, assisting the Customer and/or directing the Customer to the appropriate employee or Business Partner.
? Creates an interactive sales environment that involves direct Customer interface at all facets of the process, using technology to
aid in the process and moving to meet the needs of the Customer in a proactive manner.
? Educates and engages Customers in using TD's self?service options including but not limited to ATM, tablet, mobile and online
? Proactively demonstrate leadership in the help & advice area and in self?serve areas of the Store with the goal to deliver an
enhanced Customer experience and create a positive First Impression' by greeting and engaging Customers in a range of
sales, service and informational conversations.
? Generates and pursues sales leads, and implement specific sales initiatives and campaigns as needed in the Store. Cross?sell
products to provide multi?services for Customers and make referrals and appointments to partners.
? Ensures customer problems are handled appropriately, escalating issues when necessary.
? Contributes to the achievement of Store business objectives by meeting or exceeding individual sales & referral goals.
? Assists in creating a positive work environment for themselves and for other employees, by being actively involved in the
coaching and development process.
? Meets professional/personal development objectives by utilizing learning maps and external courses as required.
? Engages in and complete all internal training requirements for your role.
? Ensures the integrity of the operation through Store Self Audit and adherence to Store Operational Standards.
? Community involvement in local area to execute on TD Bank's Community Involvement modelInclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at ...@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Associated topics: banking product, banking service, client, loan, loan review, mortgage officer, mortgage originator, mortgage servicing officer, mortgage underwriter, sale
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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