• Talent Navigation Experts
  • $110,290.00 -110,290.00/year*
  • Fort Morgan , CO
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 17637 Co Rd M


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Job Title: Sr. Business Analyst
Location: DTC, Colorado

Job Description

We are seeking an experienced business analyst preferably with some experience working with people of disabilities. This position will be working in the across the Accessibility Department including, Oversight, Outreach and Training part.

Job Duties

  • The candidate will be responsible for conducting research and root cause analysis with the goal of recommending and implementing new processes and solutions for the functions listed below.
  • Governance around the accessibility program
  • Facilitate Corporate policies around the accessibility needs
  • Handling customer grievances
  • Handling 3rd party contractual relationships
  • Design product support customer journeys
  • Accessibility Intake Management
  • Manage outreach efforts with external Govt. and Disability organizations
  • Manage outreach efforts with internal teams
  • Design online and offline trainings for customers as well as customer care agents/ field technicians
  • Design online and offline trainings for internal Spectrum teams
  • The candidate should have proven experience working with cross-functional/departmental stakeholders .
  • The candidate will be working independently with guidance only in the most complex situations.
  • Keep abreast with industry/legal best practices in accessibility arena specific to the cable or telecommunications space and translates appropriate steps for unique organization and market position.
  • Position Expectations:

  • Actively engage in your role, make informed decisions, and be accountable for all outcomes
  • Deliver exceptional service to internal and external clients, partners, teammates
  • Contribute to the programs and initiatives designed to advance company strategic priorities
  • Required

  • Ability to work independently as well as in team environment, providing structure in ambiguous situations
  • Ability to work getting direction from several leaders.
  • Ability to understand, communicate and engage effectively with multiple stakeholders and interactions
  • Strong problem-solving, listening, written and verbal communication, and decision-making skills
  • Bachelor s Degree or equivalent experience
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • At least 6-8 years experience in Business Analysis and/or Project Management experience.
  • Preferred

  • Experience working with people of disabilities
  • Experience in telecommunications industry

  • Associated topics: bi, business analyst, business analytic, examiner, forecasting, government, guidance, investment analytics, law, monitor

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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