Job Title: Sr. Business Analyst Location: DTC, Colorado
We are seeking an experienced business analyst preferably with some experience working with people of disabilities. This position will be working in the across the Accessibility Department including, Oversight, Outreach and Training part.
The candidate will be responsible for conducting research and root cause analysis with the goal of recommending and implementing new processes and solutions for the functions listed below.
Governance around the accessibility program
Facilitate Corporate policies around the accessibility needs
Handling customer grievances
Handling 3rd party contractual relationships
Design product support customer journeys
Accessibility Intake Management
Manage outreach efforts with external Govt. and Disability organizations
Manage outreach efforts with internal teams
Design online and offline trainings for customers as well as customer care agents/ field technicians
Design online and offline trainings for internal Spectrum teams
The candidate should have proven experience working with cross-functional/departmental stakeholders .
The candidate will be working independently with guidance only in the most complex situations.
Keep abreast with industry/legal best practices in accessibility arena specific to the cable or telecommunications space and translates appropriate steps for unique organization and market position.
Actively engage in your role, make informed decisions, and be accountable for all outcomes
Deliver exceptional service to internal and external clients, partners, teammates
Contribute to the programs and initiatives designed to advance company strategic priorities
Ability to work independently as well as in team environment, providing structure in ambiguous situations
Ability to work getting direction from several leaders.
Ability to understand, communicate and engage effectively with multiple stakeholders and interactions
Strong problem-solving, listening, written and verbal communication, and decision-making skills
Bachelor s Degree or equivalent experience
Must be legally authorized to work in the United States for any employer without sponsorship
At least 6-8 years experience in Business Analysis and/or Project Management experience.
Experience working with people of disabilities
Experience in telecommunications industry
Associated topics: bi, business analyst, business analytic, examiner, forecasting, government, guidance, investment analytics, law, monitor
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.