The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
Responsibilities may include the following: Manages and resolves incidents against ServiceNow applications Performs routine maintenance to include performance monitoring and error identification/ remediation Manages Update Set creation and migration Schedules and verifies instance clones Leads ServiceNow upgrade planning and execution Manages Instance Security, User/Group Access/Access Control Lists Contributes to ServiceNow releases
Skills may include the following: 5-10 years experience with the following: Enterprise and/or IT Service Management Advanced ServiceNow System Administration List/Form/Navigation Pane Updates Catalog Items Workflow Configuration Reviews Instance Patch Management Creating Tables and Fields
Recommended training: ServiceNow System Administration ServiceNow Advanced System Administration
Associated topics: http, ip, network administrator, sccm, scom, scom sccm, server, system administrator, tcp, tcp ip
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.