Senior Phlebotomist / Medical Customer Service –

Takeda in Baltimore, MD

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Baltimore, Maryland

BioLife’s employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off (new hires are eligible for 25 days per year), on the job training, tuition reimbursement (up to $10,000/year), advancement potential AND an environment full of fast-paced fun all while working to save lives. BioLife employees who work 20 or more hours per week are eligible for full benefits! OBJECTIVES/PURPOSE Responsible for all Sample Processing job skills, including, preparing plasma units for freezing, preparing samples of plasma for testing, and preparing plasma units and samples for shipment.All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES
  • Provide exceptional customer service to internal and external customers (5%)
  • Perform all required duties in the area of Sample Processing (including, but not limited to): (95%)
  • Prepare units for frozen storage.
  • Collect and store samples from plasma units for testing.
  • Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup.
  • Prepare frozen plasma units and samples for shipping following established protocol.
  • Organize plasma boxes/documents for scheduled shipments and assist in loading shipments.
  • Manage supplies, assist management team with inventory control procedures, break down empty cartons and assist with proper disposal.
  • DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise
  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
  • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment
  • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
  • Ability to multi-task and work as a team player.
  • Leadership
  • Integrity
  • Fairness
  • Honesty
  • Perseverance
  • Putting the patient at the center
  • Building trust with society
  • Reinforcing our reputation
  • Developing the business
  • Decision-making and Autonomy
  • Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
  • Refers to management team for escalated donor/employee concerns (internal)
  • Interaction
  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
  • Attend staff meetings and other team meetings as required.
  • Good verbal communication and customer service skills.
  • Innovation
  • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
  • Complexity
  • Production environment requiring the ability to walk and stand for the entire work shift.
  • Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
  • Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. – 50 lbs.
  • Must be able to occasionally work in a cold environment ranging from -20 C (-4 F) to -40 C (-40F).
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
  • Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear
  • EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired: Experience in a laboratory, hospital, or other regulated environment is a plus

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