Job DescriptionSunrise System Inc. is currently looking for IT Specialist in Southborough, MA with one of our top client. Job Title: IT SpecialistJob Id: 19-04939Location: Southborough, MA 01772Duration: 5 monthsPosition Type: Hourly contract Position (W2 only) Qualifications High School Degree or Equivalent Intermediate. Two or more years experience in IT support including experience supporting end users in a corporate/enterprise environment. One or more years experience in a customer service or other customer-orientated setting. Qualifications A+ or MCP Equivalent Certification Associates degree/technical certification or equivalent work experience preferred Working knowledge of fundamental operations of Windows, Microsoft Office, Apple/MAC, and other emerging technologies Knowledge of relevant telephony systems & mobile device experience Remote/VPN technologies Experience in industry customer service best practices & supporting a corporate environment Related experience and training in troubleshooting and providing Help Desk Support Proficient typing skills and ability to type a minimum of 45 wpm. Responsibilities Primarily provide support for, and troubleshoot problems with, laptops, desktops, printers, software, peripherals, conference room equipment and mobile devices. Help Desk Analyst will provide technical support to end users, on a variety of issues via telephone and email/chat channels. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution. Responsibilities Diagnose and resolve technical hardware and software issues and respond to requests for technical assistance by phone, email and/or using a help desk management system. Research issues using available information resources Advise users on actions taken Document all help desk interactions in the appropriate ticketing tool Identify and escalate situations requiring urgent attention Track and route incidents and requests to appropriate groups and document resolutions Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments. Contact RahulDirect: (732) ### ####- Email: ...@OrMichael PengDirect: (732) ### #### - ...@ Associated topics: equipment, infrastructure, maintain, maintenance, network, satcom, server, system engineer, system specialist, technician Associated topics: equipment, infrastructure, maintain, network, satcom, satellite, server, system specialist, system technician, technician
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