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About Studs

Studs (www.studspiercing.com) is focused on becoming the premier brand for bold and inclusive self-expression by providing modern consumers with safe, accessible, and trend-driven ear piercings and earrings at key retail locations as well as offering our jewelry online. Founded by Anna Harman and Lisa Bubbers, we re on a mission to help you craft your identity, one ear at a time. We'll be launching our first in-store experiences in NYC in Fall 2019.


We re looking for people who are the absolute best at what they do and then we ll trust them to do just that. You won t be micromanaged, but you will be challenged, and you will hear roughly one million ear puns along the way. We want Studs to be an amazing place to work so we prioritize your career growth and your sanity more than anything else. Take whatever vacation you want because we trust that you re getting the job done. We offer excellent health insurance and focus on the benefits that matter instead of trying to trick you with free seltzer or goofy happy hours.

About this role.

As Store Manager, you will be at the ground level of building and developing the most unique ear piercing and shopping experience for GenZ. With a dedicated and entrepreneurial spirit, the growth opportunities for you are endless.

You are the ultimate ambassador of our brand. You are accountable for creating a highly productive environment in which customers have a fun and memorable experience, employees are motivated to do their best and the business thrives. You are responsible for the daily performance and operation of the store. Your main objective will be to provide amazing customer experience and drive sales. In addition, this role requires a constant balancing of priorities, including strategic, operational and leadership excellence.

Some of the things you ll do day-to-day:

  • Leadership and People Management:
    • Build a phenomenal team of Studs through developing store associates, ensuring consistency, obsessing over the customer experience, and fostering community
    • Hire and train sales associates; create a performance-oriented culture by setting clear expectations and targets, and giving appropriate and prompt feedback
    • Resolve HR issues in a timely and effective manner; partner with HQ as needed
    • Own effective communication within the store and with HQ team
  • Operations:
    • Oversee and develop SOPs including opening/closing, scheduling, security, inventory management, POS, piercing appointment playbook, and payroll
    • Own inventory management such as loss prevention, shipment receiving, transfers, markdowns and back of house organization
    • Schedule team to maintain adequate coverage while achieving payroll budget
    • Lead team to leverage in-store technology to ensure every customer s experience is exceptional
    • Ensure safety procedures and measures are in place according to local laws and company policy
    • Maintain systems and technology and address any issues in a timely manner
    • Control store expenses and maintain budgets; continually striving to reduce costs
  • Sales:
    • Recap weekly store performance, reporting current business trends and KPIs; own your business results through effective analysis and interpretation of data
    • Demonstrate entrepreneurial thinking by creating and implementing business driving initiatives that build a repeat business and attract new customers
    • Challenge and motivate team using corporate incentives, morning meetings and daily trainings in order to achieve personal growth and sales goals
    • Demonstrate sales leadership by playing an active role on the sales floor and ensuring the highest level of customer service is provided
  • Visual/Merchandising:
    • Ensure the visual presentation of the store is inspiring and clean
    • Demonstrate an in-depth knowledge of the merchandise; ensure selling team is fluent in all aspects of piercing and product knowledge
    • Implement and maintain all merchandising directives
  • Customer Experience:
    • Demonstrate the art of exceptional customer experience by communicating the brand story, and executing customer service best practices
    • Partner with Head of Retail to develop a seamless customer journey at all touch points, both physical and digital
    • Assist sales associates and piercers with various customer service issues i.e. dissatisfied customers, returns, defective merchandise, etc.

Requirements

  • 3-5 years of retail management experience; experience with jewelry, piercing or a service or hospitality business is a plus.
  • Exceptional leadership capabilities, critical thinking and problem-solving skills. Proven ability to lead, inspire, and direct a team.
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
  • Excellent communication skills with a knack for relationship building.
  • A positive, high energy personality that is entrepreneurial, sales focused and takes full ownership of the store s business at all levels.
  • A zero-defect mentality.
  • A flexible spirit, adaptable to startup life and comfortable with white space.
  • Passion for earrings, piercing, digital innovation, and community-building is a plus.

Benefits

  • A competitive salary and comprehensive health benefits
  • You re in on the ground floor of a forwarding-thinking business with a female-led team and backing from top-tier VCs in NYC
  • A chance to impact and shape Studs in its most critical moment time
  • Oodles of room for career growth

We are an equal opportunity employer. We welcome employees from all backgrounds and don t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Associated topics: assistant store manager, associate manager, co manager, manager, retail store manager, sales lead, supervise, supervisor, retail management, team lead

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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