* Process, input & track all new orders and reorders for customers into the first cost computer system. Constant maintenance of all customers orders such as : shoe details, x/f dates, increase quantity, decrease quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc. * Constant communication with our China offices regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letter of credits and shipping information. * Work with Pricing/Sourcing, Product Development, Sales and Technical for new pattern placement detail & price information for status of commitment and deadlines. * Request, track & distribute all customer confirmation samples, ad and test samples. Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comment and material ordering. * Constant communication with customers/buyers/salesmen regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects. * Use customer manuals, email updates and website to insure all customer guidelines and requirements are being followed and communicated to China offices and factories. * Process & send proforma invoices for all customers. Follow up on L/C, payment and or price discrepancy issues.
(1) Education: BA/BS degree or equivalent work experience in related customer service .
(2) Experience: At least 3-5 years of customer service/account management experience. Purchasing, production and or distribution experience in fashion industry highly desirable.
(3) Training: Excellent communication and organizational skills. Detail oriented, exceptional follow up skills. Computer knowledge in E-mail, data entry, MS Word and Excel.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.