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The Department of Vermont Health Access (DVHA) mission is to improve the health and well-being of Vermonters by providing access to quality healthcare cost effectively. We have three priorities that support us in moving our mission forward: Adoption of value-based payments, management of information technology projects, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.
The Health Access Eligibility and Enrollment Unit (HAEEU) is seeking an incumbent to serve as a key member of the training team. The incumbent is responsible for developing, delivering and assisting in the delivery of various training content, preparation of training materials, and the ability to quickly acquire subject matter knowledge and proficiency to develop and deliver information to staff, either through research or coordination and communication with stakeholders and other business leads. The incumbent must be a subject matter expert in the following systems, Siebel, Portal, Access, OnBase, and also an expert in program rules, procedures, and be able to independently develop and deliver trainings for major programs and processes. The incumbent will provide training to both new hires and existing employees on systems related knowledge, processes, customer service and other content as needed by DVHA or HAEEU. The incumbent will work with the Training Manager and a fellow Health Care Training and Curriculum Development Coordinator and collaborate with other teams and individual contributors as necessary. The incumbent should have experience developing and delivering trainings to various size audiences. The incumbent should be comfortable speaking in front of people for extended periods of time, and proficient in Microsoft applications.Who May Apply
This position, Healthcare Training and Curriculum Development Coordinator(Job Requisition #2306), is open to all State employees and external applicants.
If you would like more information about this position, please contact Brittney Olinzock at ...@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Curriculum development, staff development and training work at a professional level involving the development, implementation, and evaluation of both generic and specific need training packages and programs. The role also encompasses organizational and operations analysis functions and related consulting services to program managers. Assignments of a specific trainer may relate largely to a given program area, although involvement throughout a department or across departmental lines is predictable. Incumbents are expected to be subject matter experts in program rules and procedures and independently develop and deliver training curriculums for the major programs administered by the department. The role includes development of training plans, plus delivery of actual employee development activities. Specific projects may be directed at broad areas of need, focused upon particular job roles, or be skill specific. Extensive liaison occurs with departmental managers and staff, contractual parties, and program clients. The incumbent is highly skilled in the following: conducting detailed case research on complex information in multiple systems, interpreting historical records as they relate to policy and rules, and being able to deliver written and verbal advisement to staff which can at times be adversarial in pursuit of resolution of the case and providing further guidance through training or development. Duties are performed under general direction of a professional supervisor.
All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.Environmental Factors
Duties are carried out in a variety of settings including standard office, classroom, facilities of a resource provider, or even in an on-the-job setting. Considerable travel is involved for which private means of transportation must be available. Position duties may require performance outside of normal work days and hours. Tight deadlines for organization and presentation of proposal and programs can occur. Strong and differing opinions may arise as to the nature, content, method of delivery, etc. of training programs, which should be positively channeled to achieve program enrichment. Changes in available funding may necessitate sudden program modifications.Minimum Qualifications
Master's degree in the broad field of education, psychology, or human services AND one (1) year or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING one (1) year or more in a formal employee or client development program.
Bachelor's degree AND three (3) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING one (1) year or more in a formal employee or client development program.
Associate's degree in the broad field of education, psychology, or human services AND five (5) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING one (1) year or more in a formal employee or client development program.
High School diploma AND seven (7) years or more of professional level experience in the broad field of employee training, curriculum development, staff development, psychology, human services or education, INCLUDING one (1) year or more in a formal employee or client development program.Special Requirements
Candidates must pass any level of background investigation applicable to the position. AHS Policy 4.02, Hiring Standards, pursuant to 20 V.S.A. 2056c or other applicable statutory authority, requires criminal record checks for all AHS positions, including motor vehicle driving record checks and national record checks where appropriate.Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
The Vermont Agency of Human Services strives to build a diverse and inclusive community. It is our fundamental belief that in order to create and sustain a healthier Vermont, we as an organization must honor the cultures, beliefs and values of those we serve in order to foster an environment of mutual respect, acceptance and equal opportunity. We are committed to building and maintaining a multicultural and diverse workforce which reflects the increasing diversity of Vermont. To view the State of Vermont's Equal Employment Opportunity/Affirmative Action Policy, please click here.
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