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You bring your body, mind, heart and spirit to your workas a Patient Service Representative.
You know how to move fast. You know how to stay organized.You know how to have fun.
You re great at what you do, but you want to be part ofsomething even greater. Because you believe that while individuals can bestrong, the right team is invincible.
is part of SCL Health, a faith-based, nonprofit healthcareorganization that focuses on person-centered care. With locations throughoutColorado and Montana, we offer a wide variety of primary and specialty careservices.
areone of the ways we encourage health for you and your family. Our generouspackage includes medical, dental and vision coverage. But health is more than awell-working body: it encompasses body, mind and social well-being. To thatend, we ve launched a Healthy Living program to address your holistic health.Healthy Living includes financial incentives, digital tools, tobacco cessation,classes, counseling and paid time off. We also offer financial wellness toolsand retirement planning.
Together we ll align mission and careers, values andworkplace. We ll encourage joy and take pride in our integrity.
We ll laugh at each other s jokes (even the bad ones).We ll hello and high five. We ll celebrate milestones and acknowledge the valueof spirituality in healing.
We re proud of what we know, which includes how muchthere is to learn.
As a PSR you need to know how to:
Greet patients. Answer phones, take messages,return calls and provide needed information, while documenting all phone callsaccurately and completely in the electronic medical record (EMR).
Schedule patient appointments for visits,procedures, diagnostic tests, referrals and/or consultations.
Register patients. Confirm, enter, and/or updateall required demographic data on patient and guarantor on registration system.Follow procedures when identifying patients.
Obtain copies of insurance card(s), forms of ID,and signature(s) on all required forms. Verify information on appropriateaccounts to determine insurance coordination of benefits,pre-certification/prior-authorization. Complete the Medicare Secondary Payer(MSP) questionnaire when applicable. Verify insurance to determine coordinationof benefits and obtain authorization and/or referrals as required. Screen fornon-covered services and waiver of liability (ABN) through automated screeningat time of service.
Inform self-pay patients of liability due andprepayment requirements. Prepare estimate of procedures, calculate advancepayment requirements on previous or bad debt and current balances. Referpotentially eligible patients to financial counseling and/or contracteligibility vendor(s). Refer complex or non-compliant patient financial issuesto Clinic Manager or Revenue Service Center.
Collect patient payments and provide accuratereceipt. Post payments in system. Reconcile receipts with cash collected andcomplete required balancing forms. Document patient account notes for allinteractions/transactions.
Maintain department and/or individual workqueues and reports as required.
Prepare medical records for patient appointmentsby compiling information from various sources to include authorizations andnon-Epic documentation. Accurately scan medical records as required for MedicalGroup or specialty office.
Promote mission, vision, and values of SCLHealth, and abide by service behavior standards.
Perform other duties as assigned.
We hire people, not resumes. But we also expectexcellence, which is why we require:
High School Diploma or equivalent, required
At least one (1) year of customer serviceexperience, preferred
At least one (1) year of experience in a medicalor related field, preferred
Knowledge of medical terminology, preferred
Your next move.
Now that you know more about being a PSR on our team wehope you ll join us. At SCL Health you ll reaffirm every day how much you lovethis work, and why you were called to it in the first place.
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