As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.???
We are searching for a highly effective, service-focused leader to manage the front desk staff in our Forbes, 4-Star rated Spa. You will apply your leadership skills and service expertise to inspire our associates and exceed our guests' expectations with the Spas luxury offerings. You will have the opportunity to collaborate with best-in-class leaders of the Spa industry and associates who are passionate about delivering outstanding service. If this sounds like your next career move, then wed like to hear from you!??
Essential Job Functions:????
Greet every guest and Associate with eye contact and a sincere, friendly smile???
Knowledgeable of other Spa Front Desk positions (Concierge and Reception) in order to facilitate cohesive and thorough training of all new hires??
Reviews daily appointments, prioritizing guest service and a fair distribution of appointments among service providers; notifies all therapists without appointments of on-call status???
Oversee Concierge and Reception staff; responsible for creating weekly staff schedules and annual reviews??
Handles all cash and credit transactions to ensure proper payment is received for each treatment???
Accurately books Spa treatments and confirms information for guests??
Possesses excellent knowledge of all Spa treatments and can accurately answer guest inquiries regarding treatments???
Interface with all Spa staff regarding operations pertinent to the front desk; communicate issues and concerns to appropriate parties and assist with resolution??
Attend weekly meetings with Spa Director and Assistant Spa Manager??
Organize and oversee Spa Membership program??
Ensure that reception, lobby, and other public Spa spaces meet guests expectations of cleanliness and organization??
Possesses knowledge of activities and events in hotel to accurately answer guest inquiries???
Assists with filling-in as needed for Concierge, Reception, and/or Gift Shop???
Understands the importance of and adhere to 4-Star/4-Diamond/Preferred Service Standards??
Other duties as requested by Manager
Previous management experience required; experience in a high-end hotel/resort is strongly preferred
Must have open availability and be able to work weekends and holidays?????
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.??