Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Splunk is seeking an experienced Senior Manager as lead for our Operations Team within Engineering Services. The Engineering Services team at Splunk is a service and support organization for Splunk Engineering focused on providing leading-edge engineering platforms which are the foundation for productive, frictionless software development lifecycles. This role will be responsible for ensuring the stability, performance, security, efficiency and reliability of the tools, processes and services Engineering Services provides for our internal customers on the Splunk Engineering team. Responsibilities: You will lead our operational team charted with the day to day operations on all aspects of the support and services provided for our internals customers. You will define a full SLA supported matrix for all services Engineering Services provides. Accountable for service levels with a goal of providing 99.99 percent uptime to our end users. You will build, create and maintain automated solutions with scripting, build systems, backup systems, shared resources and other integrated systems Using JIRA Service Desk maintain our FAST process; which is a process which provides a direct interface between our primary customers and the tools and services we offer. You will provide timely, premier customer service for requests from all customers including; software development, QA, sustaining and project management. Typical requests would cover; tool failures, CI system management, and automated testing tools management and testing across multiple platform environments. You will engage with software development, QA and project management teams to prepare for customization or enhancements required for new and updated engineering requirements. You will provide feedback and guidance back to the Engineering Services team to help enhance the maturity of each service we provide. You will ensure all services provided have a HA / DA plan and establish a level of acceptance criteria prior to rollout. You will help specify, and drive improvements of the tools and processes used for testing and deployment of all tools and services developed by the Engineering Services team. Minimum Requirements: BA/BS degree and minimum 8 years of experience in operations or equivalent role. A minimum of 3 years' experience managing a team of high performing DevOps engineers. Experience operating within a multi-platform environment such as Linux, Windows, Mac, Solaris and AIX. Experience using JIRA and JIRA Service Desk. Preferred Qualifications: Excellent follow up and communication and presentation skills. Ability to keep things conversational and organized while getting things done. Capable of prioritizing and executing critical and blocking issues in a timely fashion. Experience with container technology - Docker, UCP or Kubernetes Experience with two or more of: Ansible, Puppet, Chef, Artifactory, Nexus Cloud-deployment expertise with AWS CloudFormation, Terraform; GCP or Azure a plus Experience with multiple build tools - GCC, Visual Studio, Xcode, Make. Experience with Splunk is a big, big plus. What We Offer You: A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies. A set of exceptionally hardworking and dedicated peers, all the way from engineering and QA to product management and user experience. A stable, collaborative and supportive work environment. We don't expect people to work 12-hour days. We want you to have a successful time outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and dedication, and believe that balance helps nurture an extraordinary environment. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. About Splunk Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data-generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more. Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It's what we call Operational Intelligence. Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA - from technology to the way we do business. Splunk is the platform for Operational Intelligence Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong. We've built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company. Benefits & Perks: Wow This is really cool SF Only Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer, \"Fun Fridays\". Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Non SF Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ's, soccer and \"Fun Fridays\". This isn't a job - it's a life changer - are you ready? Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement. Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk's Pay Transparency Nondiscrimination Provision. Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk's website should send comments to . Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page. Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk. To check on your application click here.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.