Simple Energy is growing and looking to hire a new Customer Service Representative who is passionate about customer support. This year we have launched multiple e-commerce marketplaces, which offer innovative energy saving products to millions of people, at instantly rebated prices. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about our service.If you are customer focused, have outstanding verbal and written communication skills, and experience in a sales based job, keep reading!What You'll DoEnthusiastically respond to technical support requests through phone, email, and online chatEmpathize with the customer and be their advocateProactively solve customer support problems that ariseHelp users with purchases, program sign-up processes, payment issues, general troubleshooting, general account assistance, returnsLearn all the 'ins and outs' of the products and services offered, to properly assist users with selecting the appropriate products/programs for their needsIdentify and qualify legitimate sales opportunitiesAs needed assist other departments with day-to-day tasksWe're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll doAbout YouHigh Energy, optimistic outlook and positive attitude which can be conveyed over the phone and through electronic communication Proactive, critical thinking problem solving skills requiredTurns obstacles into successesEmpathetic approach to troubleshooting and customer serviceQuick learner, willing to take initiative, and has great follow throughStrong listening skills and analytic abilitiesZendesk, Shopify, SalesForce Commerce Cloud experience preferred1-3 years providing professional customer support preferredTechnical background a plusBenefits and perks offered only to full-time team members. Simple Energy is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Simple Energy does not work with 3rd party recruiters. 3rd party recruiters submitting resumes will not be accepted or looked at. Associated topics: call center, coordinator, customer care representative, customer service associate, platform support, representative, service, system support, technical assistant, telephone service representative
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