[POSITION SUMMARY] The Representative, Teller processes face-to-face Customer transactions for a variety of routine financial transactions.[RESPONSIBILITY STATEMENTS]Adheres to safe deposit box procedures/operations and guidelines.,Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions.,Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.,Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.,Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals.,Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations.
[EDUCATION] Bachelor's Degree;,or equivalent work experience; [WORK EXPERIENCE] 0-3 years; Cash Handling experience in a Retail or Banking environment [SKILLS AND ABILITIES] Ability to adhere to policies, procedures, and instructions of management.,Ability to effectively ask questions and identify needs to enhance the customer relationship .,Detail oriented with the ability to function in a fast-paced and changing environment.,General Math skills.,Superior customer service skills. [PHYSICAL DEMANDS] Minimal physical effort such as sitting, standing, and walking. [COMPETENCIES] Actively seeks information to understand customer needs,Communicates clearly and preciselyListens carefully and asks questions to clarify understanding,Displays a can-do attitude and willingness to learnProactively clarifies one's tasks and responsibilities,Has basic understanding of organization's flagship products and servicesCan identify the risk return of products and services,Learns about and diligently follows established risk management policies, processes and procedures,Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change,Works effectively in team settingsShows appreciation for others' help and lends a hand when needed to complete shared tasks
Job : Customer Service
Primary Location : New Jersey-Hamilton-1700 Kuser Road - 00088 - Kuser Road - Branch
Organization : Consumer & Business Banking (1001)
Schedule : Part-time
Job Posting : Oct 18, 2019, 12:54:18 PM
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
Associated topics: bank teller, branch, branch teller, customer service, customer service representative, deposit, saving, service associate, service representative, teller
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