• Robert Half Technology
  • $59,530.00 -90,940.00/year*
  • Boulder , CO
  • Customer Service/Call Center
  • Full-Time
  • 670 Logan Mill Rd

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Looking for a new opportunity? You might be the right Help Desk Analyst for this growing company in the Wholesale Distribution field. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. You might also be asked to cover alternative shifts when needed. Your responsibilities in this role - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Provide guidance to Tier 1 support and team members - If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job If interested, please contact Jesse Caudill at or (303)###-####- In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - Ability to multitask effectively - 2 years of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - This position will be best given to a person with ITIL certification - Must be able to work independently with minimal supervision - If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred - This position requires a combination of superior customer service skills and technical aptitude - Critical thinking, problem solving, ability to work independently - Ability to communicate verbally and in writing effectively throughout all levels of the company - IT infrastructure libraries experience - Active Directory experience - Expertise in MS Windows 7 in an Active Directory environment - Adeptness in Mac OS - MS Windows 10 experience - Microsoft SCCM - System Cntr Config Mgr experience preferred - Demonstrated knowledge of iOS - Experience in one or more programming or scripting language

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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