We have a position in the Product Engineering area within Ricoh Control Unit Development organization in Boulder Colorado. The Control Unit Development Team delivers high quality solutions comprised of Linux-based software running on multiple hardware platforms, in the control of Continuous Feed and Cutsheet Printers. The successful Product Engineer must be a confident Engineer who is comfortable working in a Linux environment, with strong troubleshooting skills to provide product engineering and field support for our printer products.
A product engineer will: * Work with local account teams to resolve customer problems * Report status on field issues * Work with customers to understand their requirements and conditions of satisfaction * Keep customers, field teams and management appraised of progress * Review code traces and machine diagnostic logs * Recreate problems, define problem resolution approaches * Test fixes and temporary work-arounds * Document steps and procedures * Provide on-site technical assistance when necessary * Establish and improve processes * Support technical areas outside of job function as necessary
Required Skills: * Strong debugging and analytical skills * Working with Linux OS (Linux Kernel, Linux drivers, Shell, Network interfaces) * Excellent technical writing, organization, communication and interpersonal skills * Teaming, self-management and multitasking skills * Strong customer focus (communicating with customers) * Able to solve technical problems in a complex environment * Have a positive, cooperative, can do and dedicated attitude * Software testing skills * Programming experience in C or C++ * Scripting skills and experience * Ability and willingness to travel in the continental US and internationally up to 10%
Preferred Skills: * Customer support experience * Working with a global team * Understanding of printing concepts and technologies * Understanding of customer technical/business environments
Education / Certifications: B.S. degree in Computer Science, Computer Engineering, or Electrical Engineering
Associated topics: assistant, client support, customer support, desk, edi, information technology help desk, information technology support, msword, support, technical support specialist
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.