Seeking a Level 2 Help Desk Support to assist field technicians with maintenance and repair of Ricoh and Legacy Hardware Products. This may include continuous forms toner and inkjet printing systems, Pre-Post processing equipment, InfoPrint Workgroup, and InfoPrint industrial printers.
Duties and Responsibilities:
Provide support via phone or electronic means such as the Ricoh call handling systems, email or instant messaging.
Troubleshoot power issues, mechanical issues, and software related issues.
Maintain close working relationship with engineering team.
Escalate to engineering/Level 3 team following escalation procedures.
Communicate action plans between engineering and the field techs.
HS Diploma or GED
A minimum of 2 years of IT experience
Must have basic electronics knowledge and networking knowledge
Understanding of basic printer code, software, and firmware
Technical writing skills
Experience supporting continuous forms toner and inkjet printer systems
Associated topics: assistance, client, help, information technology, information technology analyst, information technology support, network, pc, support analyst, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.