Service Advisor - New York (Mansion)

Employment Type

: Full-Time

Industry

: Miscellaneous



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JOB MISSION:

As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients' expectations, to ensure the highest level of client experience.

KEY RESPONSIBILITIES:

* Client Service and Client Communication
* Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations
* Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
* Must understand the client's needs and identify and discuss appropriate solutions
* Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
* Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
* Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.


* Sales
* Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
* Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
* Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)


* Daily Operational Support
* Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
* Must partner and assist with Boutique daily set up and break down for opening/closing
* Assist with Boutique projects as needed (inventory, organization, restocking of suppliess)
* Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization)



KEY SKILLS:

* Education
* College degree preferred.


* Required Experience
* 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
* General knowledge of timepiece movements and Jewellery preferred.


* Technical Skills
* Must be available to work retail hours including weekends.
* Ability to work in a fast-paced retail store environment.
* Computer and internet Savvy.
* MS Office experience required, SAP knowledge preferred.


* Personal Skills
* Additional language skills (Mandarin, Portuguese, Russian) are a plus.
* Excellent interpersonal and communication skills are required.
* Strong understanding of Customer Service needs and Customer (internal and external) priorities.
* Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
* Ability to project an approachable and professional image in personal appearance, manner, and demeanor.



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