Front-End Supervisor

  • Newark, NJ

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Job Description

Position Title: Front End Supervisor



Department: Sales



Supervisor:Branch Manager



FLSA: Non-exempt



Position Summary:

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.



Essential Functions:

  • Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
  • Ensures friendly, efficient and professional customer service.
  • Ensures compliance with established sales and security policies and procedures.
  • Investigates and resolves customer complaints in a timely and professional manner.
  • Assists customers with product location and detailed information when needed.
  • Plan and prepare work schedules to include lunch and vacation.
  • Performs cashier check-outs and operates register, when needed.
  • Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
  • Assists checkers in comparing customer receipts to items on cart to avoid losses.
  • Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.


Requirements

Other Responsibilities:

  • Performs other work-related duties as required and assigned.



Education, Experience and Skills Required:

  • Bachelor s Degree, OR
  • High School Diploma of GED with at least 4 years experience in customer service or related field, OR
  • Any appropriate combination of education and experience.
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to effectively present information and respond to questions from managers, clients, and general public
  • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to handle sensitive situations.
  • Commitment to company values and strong customer orientation.
  • Computer Literacy



Physical Requirements:

  • Lift/Carry Abilities (measured for maximum or average load)
    • Lift 50 lbs
    • Carry strength (50 or less) 50 lbs
    • Frequent lift/carry (> 12x/hour) 50 lbs
    • Constant lift/carry (> 30x/hr) 20 lbs
  • Physical Aptitudes (rated based on level of skill involved)
    • Agility/dynamic balance 80-119%
    • Finger dexterity 80-100%
    • Manual dexterity 80 100%
  • Posture Tolerance (rated based on frequency or time involved)
    • Stand/walk constantly
    • Reach above shoulder level occasionally
    • Twist/turn head occasionally
    • Bend over/stoop occasionally
    • Climb steps/ladder occasionally
    • Kneel/squat - occasionally



Work Environment:

  • For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.



Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.






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