The Project Manager, Sales ensures successful deployments of company cloud products and services (UCaaS and SaaS).
Client management and support whilst building on customer relationships is key for successful Project Management.
Managing multiple aspects of a project at the same time, developing strong relationships with clients.
Strong project management, process management and process creation are key components to success in this role, as well as customer relationship ownership and management.
Managing through successful pilots into full-scale implementations is fundamental to be successful in this role.
Managing customer and internal team expectations to ensure alignment and deliver the highest levels of customer satisfaction.
Identify opportunities to position additional service offerings.
Be able to stand in front of a room of people and present, you will also need to be able to empathize with our customers to understand their challenges and suggest how our solutions will overcome these.
Project Management: Project manage deployments (new and existing customers) from point of initiation to closure and ensure prioritization and urgency around most important customer accounts in the pipeline, ensure a flawless implementation to deliver/ drive revenue generation, run and minute regular project meetings, ensure billing requirements for our tiger and billing team are communicated with and approved by customer to ensure successful billing for rollout, and work with provisioning team to ensure end users can be set up efficiently and as customer expects.Engage with other departments like Product, Marketing and Telco as required to ensure customer s requirements are mapped, planned and delivered asProject manage the planning, integration and deployment of assigned global account into PGi global Operations, Care, and lifecycle management:participate in pre-sales due diligence and bid support.negotiate and define requirements for assigned Accounts.conduct impact analysis.deliver product/service specs to appropriate departments and stakeholders.determine appropriate delivery models & applicable infrastructure needs.manage tasks & coordinate ownership.
Drive growth: Deliver projects to ensure customer is onboarded, utilizing and billing in a timely manner.Analyze, report, measure and trend growth on accounts assigned to you to call out opportunities for growth.Develop initiatives to drive growth on existing accounts based on analysis and interaction with Sales.Deliver consistent effective service adoption programs per client s requirements communication and recorded / online training offerings.
Meet, Monitor, Manage & Report supporting service management:
Global point of escalation, internal and for customer contact, for all service delivery and support related matters as required on assigned accounts.Understand background of account, service interlocks in place, account team, and customer service owners. Key component for this role is customer rapport to build trust. Client AdvocateEscalation management and resolution of same engaging internal teams and executives as required and warranted for restoration and communication. Change Management Review weekly watch list to understand changes that could impact customers in the following weeks. manage maintenance notifications and notification of product/service modifications and enhancements in accordance with Account SLAs Liaison with PGi support teams regarding Service Improvement Plans (SIP).Feedback customer data updates to customer care, operations and product as required.Lead weekly, monthly and quarterly service/business reviews with global Account key stakeholders managing client expectations regarding performance and SLAs on same.Manage and negotiate requests and deliverables for client-facing reporting.Prepare and manage Service Interlock Statements moving living documents that change with quarterly updates.
Excellent people skills including communications, customer care and ability to work well with others.
Project Management experience in the SaaS, Unified Communications as a service space (UCaaS).
Fluent English- Good written and verbal English.
Strong Excel skills and experience with Microsoft Outlook, Word and PowerPoint.
Confident in front of customers.
Be sales aware .
Accuracy and attention to detail is key.
Good organizational and administrative skills be able to prioritize.
An ability to work under pressure and to deadlines.
An ability to work independently and as part of a team.
Must have the skills to develop relationships quickly, with prospect/customers at all levels.
Must be comfortable working in a fast-paced, ever-changing environment.