Reporting to: Senior Billing Manager - International
Based In: Clonakilty, Co Cork
PGi is the world s largest dedicated provider of collaboration software and services. We created , an expanding portfolio of purpose-built applications designed to meet the daily collaboration and communications needs of business professionals, with solutions for web, video and audio conferencing, webinars and webcasting, project management and productivity. Our award-winning customer care teams are located in offices around the world to train, support and service our 45,000 customers as they use GlobalMeet to talk, chat, message and collaborate every day.
Each year more than 330 million workers use GlobalMeet to drive productivity and communication.
Our products are built to use on every device in every corner of the world.
Our operators are always on standby because servicing our customers and producing events is built into our DNA.
More than 75% of the of the Fortune 100 and nearly 45,000 enterprises trust PGi and our GlobalMeet product suite to deliver high quality events and everyday communications.
We are offering a strong package and benefits with this great career opportunity, working for a leading global employer . #WeArePGi .
For more information, visit PGi at .
Due to a recent team promotion, PGi have an exciting opportunity for a dedicated, hardworking and ambitious professional to work closely on customer implementations/updates through financial reporting and customer invoicing.
The successful candidate will support the Billing provisioning & rate management teams in Clonakilty and will also have opportunities and exposure to assist with multinational colleagues and global billing and financial solutions.
Complete end to end billing set up of new orders, from first customer roll out call through to first invoice review. Includes set up of the company and clients in the reservation system through to rate entry in the billing system. You will work closely with the Customer, Sales team, Implementation Services Team, Customer Service Team, and the overall Billing and Finance Team.
Interpret and decipher all elements of contractual agreements to generate accurate customer invoicing to include accurate currency conversions where applicable.
Implement rate changes/new contracts/amendments for existing customers ensuring accurate and precise rate entry.
Revenue assurance and analysis ability to identify when something looks inaccurate or not matching the contractual translation. Investigating, resolving and escalating when necessary.
Rate variance checks providing thorough and conclusive investigation on accounts that have variances in rates. Accurately identifying if the variance is due to a legitimate change in rates (e.g. new contract) or a system fault or error that requires review.
Peer reviewing/auditing rates of high revenue accounts to ensure the rates and settings in the billing system accurately reflect the customer contract.
Escalate customer queries and billing related issues where necessary.
Work as part of a team to consistently achieve team targets.
Perform all other job related tasks as required.
Experience of working in a similar billing or finance team is desirable.
Experience of revenue reporting and analysis and also a background in working with multi currencies is desirable.
Ability to achieve and maintain high standards with meticulous attention to detail.
Strong analytical and problem-solving skills.
Self-starter able to work proactively. The ability to follow up issues and bring to a conclusion
Good time-management skills and the ability to prioritise.
Strong team player with good communication skills, who can interact with other departments.
Fluency in another European language is an advantage.
Good data entry and processing skills.
Discreet and trustworthy, respecting the confidentiality of the role
Punctuality and reliability are vital
Computer Literate MS Word, Excel, PowerPoint, Internet and Email
We re not a one-dimensional place to work. Sometimes we re very serious, because we take our business seriously. Sometimes we re playful, because we have so much fun with what we do. A few things we consistently are:
Proud to be PGi
We offer you :
Healthcare & other benefits
Career opportunities with a leading Global employer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.