The Customer CareRepresentative Converses and interfaces with customers, accurately enters orderinformation, and maintains customer relations and records. The Customer CareRepresentative handles general inquires and assists and supports others in theachievement of company or departmental goals, and is operative in all aspectsof international order handling and fulfillment.
Enters orders timely and researches and issues credits when needed. Processes annual returns.
Coordinates freight claims with freight carriers and / or outside freight processing company and obtains competitive freight quotes for large and international orders.
Provides customers and agents requested product information, including but not limited to trim colors, literature requests, promotions, new products, sales, orders, etc. Answers general ?which product to use? technical questions and pre-screens technical calls for applicability.
Interacts with other departmental personnel regarding customer requests, inquires or concerns/complaints. Answers in-coming phone calls and handles inquiries.
Prepares documentation, including HazDeks, for international air and ocean shipments, North America Free Trade Act and Customs Certificates.
Enters and coordinates shipment for all international orders. Coordination to include maintaining accurate product information, preparing required documents, liaising with freight forwarders and handling customer inquiries.
Monitors and maintains order entry system to ensure promotions and other discounts are priced properly.
Initiates and helps maintain customer files.
Demonstrates a positive attitude towards the company, management, other employees and customers. Fosters a collaborative / cooperative work environment by assisting and supporting others in the achievement of company goals.
Responsible for continuous improvement (both in time and money) in job related matters.
Keeps current with changes applicable to job, including computer software, product changes and changes to international order handling. HazMat certification required.
Complies with all company policies and procedures.
Performs duties in compliance with quality and safety policies, procedures and programs.
Performs other duties as required.
Demonstrates knowledge of and supports company?s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Qualifications Experience Requirements:
High school diploma or GED is required.
Bachelor?s degree is preferred.
1 year of customer care experience is required, 3 years is preferred.
Previous ERP and Excel experience is preferred.
Functional & TechnicalSkills:
Highly proficient in work-related software, e.g. Excel, Outlook, etc.
Ability to calculate figures and amounts
Excellent communication skills including good grammar, voice and diction.
Self-starter able to work independently with limited supervision.
Understands and practices confidentiality/privacy of personnel information.
Able to problem solve.
Applies common sense understanding to complete instructions furnished in written, oral or diagram form. Solves problems for customers and coworkers expediently.
PPG: We protect and beautify the world. At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers? biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. and follow @ PPG on Twitter. Why join us:With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone?s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world. PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check. ? PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG?s affirmative action plan by emailing . ?
Associated topics: agent, agente de servicio al cliente, answer, client service, csr, customer care, customer care representative, customer service, service agent, technical support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.