Pilot Freight Services, a Global Freight Forwarder and Logistics Provider headquartered in Southeastern PA, seeks National Customer Service Agents to work at our Corporate Office. Main responsibilities are to process inquiries received from customers via phone and internet.
* Answer incoming calls providing excellent customer service to all callers; * Monitor and respond to customer inquiries received via NCS mail boxes; * Make outgoing calls to follow-up on shipments status, resolve issues and update customers; * Track, trace, enter and update shipments; * Assist and support Pilot stations and cartage agents; * Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention; * Master outside customer applications; * Perform other duties as assigned by management.
* Excellent oral and written communication and problem-solving skills; * Technological aptitude using the Internet and on-line tools; * High energy with the ability to multi-task; * Excellent organizational skills with emphasis on detail.
Competitive wages and benefits package, including 401K.
An Equal Opportunity Employer
It is the policy of Pilot Air Freight to consider all applications for any position without regard to a person's race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.
Associated topics: answer, client service, customer care, customer order, guest, help desk, phone call, support specialist, telephone activation specialist, trouble resolution
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.