Technical Specialist , Digital Content - PVH Corp.
Phillips - Van Heusen Corporation
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POSITION SUMMARY: The Digital Content Applications Technical Support Specialist will work alongside an agile product team, designers, marketers, and IT teams to ensure user success and technical operations for global creative platforms.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
* Work closely with development, QA, infrastructure and product management teams to support/trouble shoot end-user facing product related issues for DAM, MAM, CMS, and other creative platforms * Serve as first line of contact for end user questions/problems regarding their requests, deliveries, and provide production release support * Assist with management of local access and user accounts, such as permissions, vendor configuration, etc. * Work with the business users and product management team to implement and adapt asset metadata * Develop tools to assist the product team in efficiently resolving issues * Collect and merge data for product and program teams' needs * Conduct problem identification and resolution related to products that handle post-production and distribution workflows for creative users * Identify the root cause of product related issues and coordinate corrective action with team members and vendors as necessary * Assist with testing any product changes and system enhancements * Proactively build knowledge base articles and documentations with findings from issue resolutions
Experience: 2-4 years experience in supporting large scale applications in a creative environment
Education: A bachelor's degree or equivalent in Computer Science, Data Science, or similar disciplines
* Experience with verbal & written communication skills * Data analytics, extensive troubleshooting skills, basic software development, network troubleshooting * Fundamental understanding of Spring/Hibernate, NodeJS, MongoDB, ReactJS * Strong understanding of Agile or similar methodology * Strong relationship building skills
PVH Corp. or its subsidiary (\"PVH\") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH