Manager, Store Operations - Calvin Klein North America Retail

Employment Type

: Full-Time


: Retail

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The Manager, Store Operations focuses on managing all aspects of daily operations, operationally-driven projects and process improvement initiatives for the stores. This Manager conducts in-store diagnostic work, measures workload, analyzes data, and makes efficiency and innovation recommendations. The role prioritizes projects, facilitates cross-functional teams, and assists with implementation and performance management of each new process or practice.


* Manage daily store operations tasks.
* Acts as Project Manager for all in-store operations projects.
* Track / report project progress and assess risk.
* Analyze and report baseline vs. improvement productivity results.
* Create procedure content and direction (SOP).
* Determine best practices and create process improvements in stores. Develop operational efficiencies.




Retail Stores Marketing Corporate Purchasing

Field Management Merchandising Group Operations

Traffic Payroll Accounts Payable

Mail Room Inventory Control Design & Construction

Internal Audit Real Estate Finance

P.O.S. Support Desk

External: Vendors and outside agencies.



Direct: N/A

Indirect: Store Operations Steering Committee, and any employees directly involved in operations-related projects led by the Manager, Store Operations



* Determine and manage project budgets.
* Conduct ROI analyses to drive investment decisions and prioritization for operational initiatives.


* Workload studies, measurements and analysis will drive critical decisions on payroll investments and allocation decisions.
* Manage and re-direct operational improvement pilot programs.


* Ability to handle multiple tasks/projects simultaneously with adherence to deadlines
* Creates procedures to improve operation efficiency
* Detail oriented/innovative traits are necessary

ENVIRONMENT: Up to 25% travel required



Experience: 3 years in-store experience or equivalent required.

2 years of Project Management experience in a retail environment required

Education: Bachelor's degree in a related field preferred


* Project management experience in a retail environment, including facilitation of cross-functional teams and small / large implementations
* Project management skills including planning, execution, and follow-up
* Industrial Engineering / workload measurement techniques and experience preferred
* Excellent time management and organizational skills
* Interpersonal and collaboration skills
* Proficient in MS Access, Excel, Word, and PowerPoint
* Strong verbal and written communication skills
* Able to work independently in the supervisor's absence.
* Able to multi-task projects of various size and scope with a high degree of attention to detail.

PVH Corp. or its subsidiary (\"PVH\") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

Associated topics: department supervisor, lead, leader, manager, sales lead, senior manager, store manager, supervise, supervisor, retail management

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