• PAR Technology
  • Boulder , CO
  • Customer Service/Call Center
  • Full-Time
  • 670 Logan Mill Rd

Our Boulder Call Center is looking for a career-driven individual who likes a fast-paced support role. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast paced work environment, please apply!

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR s largest business unit, Restaurant & Retail Systems (PARTech, Inc.), is the world s leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

JOB RESPONSIBILITIES

Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems

Utilize service management systems gathering and maintaining service incident data

Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000

Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment

Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction

Perform customer service administrative task as assigned and understand customer database and processing customer part requests

Decisions are limited and routine for which clearly defined procedures are documented

Must display genuine concern and ownership for customers situations

Exercise sound judgement and analytical skills in determining a resolution to problems

Provide and obtain general information which is technical in nature

Work with moderate supervision

Additional contacts are PAR and third-party service management and field engineers

KNOWLEDGE AND SKILLS

A minimum of one-year Customer Service experience. Helpdesk experience preferred.

Problem solving, communication skills, typing, and basic Windows computer knowledge is required.

AAS degree in electronics technology, computer science, or its equivalent is a plus.

A+ certification and Microsoft certifications are also a plus


Associated topics: assistance, desktop, information technology, information technology analyst, pc, support specialist, technical support specialist, technician, technician ii, technology

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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