• OTO Development
  • Charleston, SC
  • Accounting
  • Full-Time
  • 5038 Mabeline Rd

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Join fellow team members in delivering great service to guests in a state-of-the-art hotel! The Night Auditorcompletes the hotels daily audit process according tocompany operating policies, procedures, and standards. This process includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics. The Night Auditor covers the hotels Front Desk during the night, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member follows safety and security procedures, handles financial transactions accurately, and maintains required systems and records.

Core Responsibilities Include:

Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

Proficient in administration of applicable property management system

Complies with uniform, identification, dress and grooming standards

Maintains a friendly and hospitable attitude with guests and coworkers

Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility

Responds quickly and appropriately to emergency situations

Responds to any guest or security issues according to training

Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information

Ensures front desk and office (including files) are maintained in clean and organized manner

Ensures collections, including credit card and direct bill, are executed in accordance with Company policies

Maintains proper control over keys, safe deposits, and all Company and guest property

Ensures reservations are accepted according to Company and brand policies

Ensures rates are optimized by monitoring competitor occupancy and rates

Ensures that occupancy is maximized

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment

Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information

Ability to respond quickly and appropriately to emergency situations

Requirements

Experience in accurate cash handling and credit cards

Experience in maintaining security of confidential information, including guest registration and credit card information

Ability to pass certification tests required to meet brand standards

Experience working with a computer, including data entry and basic Accounting

Ability to work well with others

Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

Listening skills to ensure accurate understanding of guest wishes

Composure to work effectively under pressure and to address and resolve guest problems or concerns

Approachability to encourage effective communication with guests and fellow team members



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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