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Oracle's AdvancedCustomer Support (ACS)
Pre-Sales Solution Manager
Why Oracle ACS?
For more than 20 years, OracleAdvanced Customer Services has been providing outstanding personalized andproactive mission critical support to our 4,000 customers in all majorindustries globally, offering support through every step of our customer s lifecycle.
Our industry continues to changerapidly, and we know our customers must continue to modernize. AdvancedCustomer Services allow our customers to minimize risk and cost, and rapidlygain business advantage by implementing and supporting each customer s uniqueinnovation journey with highly integrated and tailored services. Whether that journey is tomodernization, Public, Private or Hybrid Cloud, our services and industryleading expertise can support our customers through each step.
Oracle Advanced Customer Services(ACS) offers the perfect opportunity to work for an organization committed toongoing development and sustainable success in the area of Cloud TransitionServices and Cloud Managed Services. ACS is Oracle s only EnterpriseManaged Services provider operating across all of Oracle s Cloud offerings todrive Business Transformation and Value for its clients. This is an excitingtime to join us with our broadening footprint and expanding product range.
Formore information about Oracle Advanced Customer Services visit
ACS Solution Managers play a key rolein the attainment of new customers by leading the development of complexsolutions that are both operationally and commercially sound. They workclosely with customers and Oracle sales and delivery teams. They havedetailed knowledge of ACS services, Oracle products and services from otherlines of business, third party products and services, contracts and costmodelling. ACS Solution Managers convince customers of the benefits ofthe solution and its effectiveness in meeting their requirements. Therole requires interaction with senior customer contacts - CIO, CFO, OperationsManagers, Consulting and Legal Firms - and internally with Oracle management atall levels.
Initiatecustomer contact to determine the customer s requirements
Createcustomer-specific solutions that address the needs of the customer and ACS
Usestrategic and tactical thought to create cost and risk models that balance theneeds of the customer and ACS
Prioritize,communicate and mitigate issues and risks with internal stakeholders
Manageapproval of the complete operational solution through Oracle s approval process
Managemultiple approval cycles with speed and effectiveness to achieve deal timelines
Presentthe solution and value proposition to the customer
Explainhow the solution will be delivered
Negotiateand manage approval of changes to ACS delivery standards to reflect thecustomer s commercial, operational, security and service level requirements
Providesmooth and efficient transfer from pre-sales to ACS delivery teams
Recommendimprovements to ACS services, costing methods, and terms & conditions
Personaldrive, tenacity and energy
Excellentcommunication and presentation skills.
In-depthknowledge of ACS value proposition and services
5-8years pre-sales solution-oriented experience
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
As part of Oracle s employment process candidates will be required to complete a pre-employment screening process,
after a conditional offer has been extended.
Detailed Description and Job Requirements Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
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