Desktop Support Senior Tech (VIP)

NTT Data, Inc. in Burbank, CA

  • Industry: -
  • Type: Full Time
position filled
Title - Desktop support analyst Location - Burbank, CA Duration 6+ months if interested please email daniel.garafano@nttdata.com Role Info The Desktop Support Senior Tech is responsible for providing 2nd level solutions to local executives, corporate employees as well as remote employees aimed to improve stability, usability and operability of the company's computing. Key Activities Responsible for providing clients with ongoing VIP IT support for a wide range of simple to complex hardware and software related issues Setup, maintain, troubleshoot & repair Microsoft Windows and Apple Mac OS computers Provide desk-side resolution such as troubleshooting, research, diagnose, document, and resolve technical issues surrounding Windows 10, MS Office, AirWatch, Network Connectivity (internal & remote), messaging, PC's, mac, telephones, paper shredder, printers, fax machines, scanners and other peripherals Guide end users through diagnostic procedures and/or attempt to replicate customer issues within similar environment to determine source of error Log all tickets into ServiceNow tracking system to maintain history of conversations, relate problem documentation and remedial actions taken and escalate to the appropriate group. Follow up and ensure all tickets are updated periodically and resolved within internal guidelines and predefined standards Image, deploy and configure computer systems (Windows & Mac) with standard TW Corporate build applications Share knowledge regarding the evaluation and correction of technical problems with other Support professionals Work with IT groups to gather information pertaining to an issue or service request, generate workflows and/or QA and share that report with management and the rest of the team Install, configure and troubleshoot Avaya desk phone including voice mailbox Train new hires on applications used by the TW Corporate, including Outlook, wireless devices features, as well as remote access applications such as VPN & Web Mail. Serve as a primary point of contact to track and monitor end users support and provide management with daily reporting Experience/Skills Required Bachelor's degree in a related field is required Strong customer and organizational skills with an attention to detail Effective time management skills Excellent verbal and written communication skills Experience with VIP (White Gloves) support Highly self-motivated and focused Ability to prioritize and execute tasks in an effective manner Experience working in a collaborative and team environment, but also have the ability to manage projects single-handedly if require Some MAC, Network IP Camera, Audio Visual experience a plus, but not required. Working knowledge of DNS, WINS, TCP/IP, DHCP, Microsoft Office Suite, iOS, Android and . SLA compliance for Desktop support tickets assigned. Excellent Customer relations and communication skills with the Organizational skills, relationship skills, assertive ability to get the task done, and great follow up and attention to detail. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without r egard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. - provided by Dice

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