We are seeking for a Technical Support Engineer to be part of our Operation team which own the technical aspects of NICE s Customer Journey Solutions (CJS) deployment and support. The engineer will responsible on a day-day job on deployment, deployment automation, networking security configuration on AWS (Amazon Web Service) and on-premise deployment and technical support. This person must have experience in networking, configuration, deployment and support of large scale production environments. In this role, you ll work collaboratively with software engineering to deploy and operate CJS production POCs deployments. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations and troubleshoot and resolve issues in our test and production environments. Required SkillsExperience Bachelor's Degree or equivalent Proven experience working with Amazon Web Services (AWS) Background in LinuxUnix Administration Knowledge installing, managing and supporting Red Hat Linux, Java-based applications, Apache web servers and Tomcat Experience with managing and monitoring large scale production environments Experience with automationconfiguration management using either Puppet, Jenkins or an equivalent advantage Knowledge of ShellBash and additional scripting languages (Python, Perl or equivalent.) Networking knowledge - high advantage Problem solver, able to remove roadblocks Ability to work under high pressure, with flexible hours A highly motivated self-starter, comfortable working in a virtual, globally-distributed team High attention to details and accuracy Valuable Technical Skills Experience with Big Data Technologies - advantage Experience with Automation and Orchestration Tools - advantage Storage experience - advantage Any experience with Hadoop (Hbase), Vertica, Cognos, etc advantage Java development skills advantage Knowledge of SQL - advantage NICE Systems is an Equal OpportunityAffirmative Action Employer, MFDV. Associated topics: deskside, desktop, information technology analyst, information technology support, patient, support, support specialist, systems administrator, technician, technician iii
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