Senior Product Manager - Application Experience


: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time


: Information Technology

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This position will be based out of our beautiful, Portland, Oregon office.

Your Opportunity

As a Senior Product Manager in the Application Performance Group, you'll be responsible for building solutions that help our customers better understand, troubleshoot, and optimize their modern systems. We believe the best product ideas come when we understand our customers and their environment. Do you approach customer conversations with genuine curiosity? Are you passionate about sharing customer context with your team? Are you eager to learn and immerse yourself in the technologies your customers use to build software? If so, this is an exciting opportunity for you to significantly impact the lives of engineers that rely on New Relic every day.

To be successful in this role, you'll need a good balance of customer-centricity, strong product sense, and deep curiosity in the day-to-day challenges of troubleshooting and operating modern software. We believe that experience as an SRE or as a software engineer in a DevOps environment will give you perspective and empathy for the people we're building for. Your proficiency in written and verbal communication will help you communicate ideas to your team, go-to-market teams, executives, and customers. Because this role is at the center of a critical initiative, your ability to negotiate alignment with other product managers and receive input from senior leaders will be key to your success.

As the product manager, you will be a core leader in the team responsible for supplying expertise to inform product strategy. You'll prioritize the roadmap, define product features, build customer relationships, partner with Design and Engineering to deliver innovative products, and grow the business in partnership with Marketing, Sales, and Customer Success teams. This is a dynamic role for someone who is a strategic thinker with a practitioner background, that understands the need for process and prioritization on high demand projects, and who can turn planning into phenomenal product experiences by jumping in and getting their hands dirty.

What You'll Do

* Product strategy - Supply deep expertise and market knowledge to the APM product strategy.
* Prioritization - Lead your team through scoping and planning exercises that hone in on the most valuable work for our customers. You'll communicate business priorities and customer imperatives clearly at all times.
* Research - Learn from customers and find opportunities for innovation by following technology trends. You'll incorporate user research and usability studies to build delightful solutions.
* Measure success - Align your team on the definition of success by creating OKRs for every initiative. You'll also define business metrics that provide a long-term measure for feature health.
* Positioning: Build relationships with our go-to-market teams and create content that helps them sell your product, grow adoption, and provide support.
* Market awareness - Maintain an active view of key competitors and the broader market landscape.

Your Qualifications


* Solid understanding of modern software architecture and methods to troubleshoot and optimize modern software systems.
* Technical depth to experiment with technologies, communicate with practitioners, and craft deep technical GTM content.
* Ability to clearly articulate the \"what\", \"why\", and \"who\" to focus requirement definition, design exploration, and engineering execution on the most important customer value.
* Capability to go beyond building \"features\" and instead build end-to-end solutions that make our customer's lives better.
* Strong interpersonal skills, including the ability to lead via influence, patience, and determination.
* Experience in incorporating and, at times, challenging senior level input.
* 3+ years of Product Management experience
* 5+ years of experience developing software as an SRE, software developer, or Ops engineer.
* 5+ years experience leading cross-functional software projects


* BA/BS in business, computer science, computer engineering or a related technical field preferred.
* Leadership positions in SRE or a DevOps engineering team.
* Prior responsibility for monitoring/observability platform strategy at a large company.
* Background in SaaS and cloud-based software
* Participation in all stages of the software development lifecycle
* Been responsible for and on-call for a production software system.

Please note that visa sponsorship is not available for this position.

Our Office

Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)-all while maintaining the energy, agility and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is the industry's largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world's best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We're proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we're a global company focused on building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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