For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home d?cor. The Company operates more than 43 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 24 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, and LastCall.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands \"anytime, anywhere, and on any device.\" Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
To acquire, cultivate and maintain client relationships, both in-store and remotely, through digital styling and personalized in-store experiences in a channel-less environment
For this role:
What you have:
* Great style and an appreciation for all things luxury * Amazing communication skills and attention to detail * Technological savvy * Ability to curate and capture looks * Strong face-to-face and digital communication skills * Energy, a sense of urgency and motivation to drive your business no matter what time of day
What you do:
* Greet and welcome clients throughout all areas of the store * High degree of selling agility to flex between servicing customers through digital platforms and in-store * Listen well, ask thoughtful questions and seek to understand your clients' needs * Graciously take returns and offer clients alternative options based on their needs * Stay on top of product knowledge, in-store events and special opportunities to share with your clients * Create digital content using store resources and/or digital tools to style your clients when they're not in the store * Collaborate with others to create personalized, unique experiences for customers across all channels * Adapt to your clients' preferred style of shopping, whether that is through web, in-person, or over the phone * ?
* Ability to engage with clients via digital applications (e.g. photo-sharing platforms, social media apps) * Proficient in operating MS Word, Excel, PowerPoint, Outlook, Apple iPad, Apple iPhone * Highly organized and able to quickly shift between priority tasks * Passion for working with others, and an understanding of the importance of contributing to team success