Documentation Specialist I (Vinton)


: $167,490.00 - $167,490.00 /year *

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

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Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VAcampuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy.


Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Conduct research and preparation of reference material
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks - Limited latitude
Maintain documentation library to ensure currency of processes
Provide training to end user in the use of electronic manuals and reference material
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Organize policy and procedures according to set standards
Recommend strategy for communications
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Perform other duties as assigned


Ability to work independently and in a team environment
Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience in working and participating in cross-functional, multi-dimensional teams and projects
Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Basic database and presentation software skills
Basic skill capturing and translating processes and requirements into easily understood terms
Basic skill exercising initiative and using good judgment to make sound decisions
Basic verbal and written communication skills
Effective organizational, planning and time management skills
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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