Position Summary Dedicated to a large network campus location, the position is responsible for support and maintenance of Avaya IP network solutions, installing, diagnosing, troubleshooting and repairing telecommunication systems. Assist Professional Services Engineers as required. Essential Duties and Responsibilities Provide identification and resolution of product/service problems both by phone, remote connectivity, and on-site Provide on-site MAC, quarterly patch/firmware updates as well as implementation and maintenance support for Avaya solutions Coordinate with Engineering on potential product defects and system modifications/changes Maintain detailed documentation of problem resolution activities Qualifications 5 year's minimum experience in providing high level technical implementation and support of IP PBX, TCP/IP, SIP, PC LAN networks, and other application processor equipment Minimum Associates degree or equivalent experience required Must have a good understanding of various communication protocols, including Session Initiation Protocol (SIP) A good understanding of IP addressing and be able to effectively communicate it to others Understanding of Visio and be able to prepare network diagrams, call flow diagrams, and documentation A good understanding of network analysis tools, such as Wireshark, is required Experience with Avaya one-X components and Avaya Application Enablement Server (AES) is a plus Data LAN/WAN switching/routing experience is a plus Industry standard certifications are a plusSalary Range: NAMinimum Qualification5 - 7 years Associated topics: analog, antenna, electrical engineer, hardware, lan, radio, scada, soc, system analyst, wireless
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.