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Job Description

Position Responsibilities:
Reporting to the Director, Operations for a modern service provider of end-to-end cargo solutions, our client is committed to helping their customers , local and global, to meet or exceed their business objectives by supplying and managing advanced technology-enabled supply chain solutions & services. They have size and strength everywhere in the world and are able to integrate their system solutions with customers ERP, CRM, PO management or operating systems.
The Account Operations Manager is responsible for operational and technical management for named accounts. This position will facilitate, monitor, and integrate their clients USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement. Long-term goals for this role would include supporting new business development, account revenue growth and increasing account responsibility (array of products and level of relationship).

Background Required:
  • Strong knowledge of international transportation & logistics (ocean 3PL/4PL/PO management) (10 years)
  • Participation & preparation for QBR s
  • Experience with process mapping, definition and documentation (via projects, etc).
  • Working knowledge of EDI concepts and processes and ERP systems (JDE/SAP, etc)
  • Comprehensive knowledge of transportation modes, tariffs, and systems
  • Develop & maintain KPI s for all operational aspects of the business
  • Excellent customer interaction skills (customer service, sales, sales support or customer solutions)
  • Advanced proficiency in MS Office Suite (Excel, PowerPoint and Visio)
  • Education: BS in Logistics or equivalent in experience (8-10 years)
  • Travel up to 15-20%
  • Residence: greater Newark, NJ area

Background Preferred (but not required):
  • Education: Advanced degree
  • Proficiency in GT Nexus
  • Strong understanding of China customs export & import regulations
  • Six Sigma quality process training and/or Lean methodologies

Other Essential Abilities and Skills:
  • Excellent verbal & written communication skills
  • Excellent interpersonal & organizational skills
  • Self-starter
  • Detail oriented

If you are interested in this opportunity but you re not ready to apply, please email the Practice Leader provided below with your questions.

Practice Director: Linda Marmash
Freight Forwarding

330.###.####, ext.129

Click here to apply online

Associated topics: cultivate, fertilize, inventory, manage, management, manufacture, mow, plant management, ship, watering

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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